Análisis de la calidad percibida por los usuarios externos de la Unidad de Coordinación de Transporte Sanitario no Asistido de Alicante

Clemor, C. Soriano; Cano, Francisca; Gimeno, Francisco Morant

doi:10.1016/j.cali.2010.08.001

Cited by 2 publications

(1 citation statement)

References 5 publications

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“…Inconsistent with the present study, Vardanjani et al reported that the lowest satisfaction level related to the performance of technicians; the satisfaction level with the ambulance was optimal [10]. Some international studies also indicated that patients were satisfied with ambulance transfers [19][20][21].…”

Section: Discussionsupporting

confidence: 42%

Patient Satisfaction With Pre-hospital Emergency Care in Qom Province in 2017

Farhadloo

Chavoshi

Vahedian

et al. 2020

HDQ

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Background: Pre-hospital emergency is usually the first phase of treatment. The most serious emergency cases before any action in health care unit is to know what services are the cause of satisfaction or dissatisfaction of the patients with the overall emergency care. The aim of this study was to evaluate the satisfaction of recipients of pre-hospital emergency care in Qom City. Materials and Methods: In this descriptive study 400 patients who transported to the hospitals by Qom EMS were selected by using simple random sampling. Data were collected by using of satisfaction questionnaire. The data gathered through telephone interviews. Data were collected by using a demographic questionnaire and a Consumer Emergency Care Satisfaction Scale (CECSS) and then analyzed by SPSS v. 16 software using descriptive and Chi-square tests. Results: The results showed that the satisfaction rate from emergency ambulances and the efficiency of the emergency staff was moderate, and the satisfaction from technicians, the rate of acting professionally, performance of technicians, and the general opinion of patients were high. Also, the highest level of satisfaction (70%) belonged to technicians and the least satisfaction (26%) belonged to ambulance. Conclusion: Although the satisfaction rate of Qom pre-hospital emergency staff related to the performance of ambulance was low due to some shortcomings and deficiencies;however the overall rate of satisfaction from pre-hospital emergency care in Qom City was at a good and acceptable level.

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Section: Discussionsupporting

confidence: 42%

Patient Satisfaction With Pre-hospital Emergency Care in Qom Province in 2017

Farhadloo

Chavoshi

Vahedian

et al. 2020

HDQ

View full text Add to dashboard Cite

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Patient Satisfaction with Pre-Hospital Emergency Services. A Qualitative Study Comparing Professionals’ and Patients’ Views

García-Alfranca

Puig

Galup

et al. 2018

IJERPH

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Objective: To describe patient satisfaction with pre-hospital emergency knowledge and determine if patients and professionals share a common vision on the satisfaction predictors. Methods: A qualitative study was conducted in two phases. First, a systematic review following the PRISMA protocol was carried out searching publications between January 2000 and July 2016 in Medline, Scopus, and Cochrane. Second, three focus groups involving professionals (advisers and healthcare providers) and a total of 79 semi-structured interviews involving patients were conducted to obtain information about what dimensions of care were a priority for patients. Results: Thirty-three relevant studies were identified, with a majority conducted in Europe using questionnaires. They pointed out a very high level of satisfaction of callers and patients. Delay with the assistance and the ability for resolution of the case are the elements that overlap in fostering satisfaction. The published studies reviewed with satisfaction neither the overall care process nor related the measurement of the real time in responding to an emergency. The patients and professionals concurred in their assessments about the most relevant elements for patient satisfaction, although safety was not a predictive factor for patients. Response capacity and perceived capacity for resolving the situation were crucial factors for satisfaction. Conclusions: Published studies have assessed similar dimensions of satisfaction and have shown high patient satisfaction. Expanded services resolving a wide number of issues that can concern citizens are also positively assessed. Delays and resolution capacity are crucial for satisfaction. Furthermore, despite the fact that few explanations may be given due to a lack of face-to-face attention, finding the patient’s location, taking into account the caller’s emotional needs, and maintaining phone contact until the emergency services arrive are high predictors of satisfaction.

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Análisis de la calidad percibida por los usuarios externos de la Unidad de Coordinación de Transporte Sanitario no Asistido de Alicante

Cited by 2 publications

References 5 publications

Patient Satisfaction With Pre-hospital Emergency Care in Qom Province in 2017

Patient Satisfaction With Pre-hospital Emergency Care in Qom Province in 2017

Patient Satisfaction with Pre-Hospital Emergency Services. A Qualitative Study Comparing Professionals’ and Patients’ Views

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