Analisis  Tingkat  Kepuasan  Pasien  Terhadap  Kualitas  Pelayanan Di  Instalasi  Farmasi  Rawat  Jalan  RSUDProvinsi  NTBPeriode Maret-April 2019

Harpiani, Suvia; Puspitasari, Candra Eka; Erwinayati, G.A.P Sri; Annisa, Baiq Sofianti

doi:10.29303/sjp.v1i1.9

Cited by 3 publications

(5 citation statements)

References 2 publications

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“…Most respondent in this study have age in the range of 45-65 years. This data is in accordance with the description of the health of the elderly in Indonesia that as they age, their physiological function decreases due to the degenerative process (aging) so that many non-communicable diseases appear in old age (Harpiani, 2020).…”

Section: Discussionsupporting

confidence: 90%

The Effect of Drug Types, Facility, and Infrastructure against the Waiting Times at the Pharmacy Installation of Caruban General Hospital

Amirudin¹,

Koesnadi

2021

jqph

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Backgorund. Waiting time is one indicator of pharmacy service. The initial study with 5 patients in the pharmacy installation, of Caruban Hospital, concluded that all patients stated that they were tiring and queued for a long time. This study aims to examine whether there is an effect of type of drug, facility, and infrastructure to waiting time to get pharmacy service at Caruban Regional Public Hospital. The Design of this research used quantitative research The sampling technique was purposive sampling with total sample are 100 respondents. The statistical analysis used dummy regression. The average waiting time for pharmacy service is about 60 minutes for concocted drug, Average waiting time for packaged drugs is 46.5 minutes, and mixed drug is 69.5 minutes. 72 respondents stated that the infrastructure was in the good category and the rest said it was moderate.The results of the dummy regression analysis concluded that facilities and infrastructure had a significant effect simultaneously on the waiting time for services. The partial test results showed that the significance value for the facilities and infrastructure variable was 0.000, and for the variable dosage forms in mixed prescriptions it had a significance value of 0.023. The means variable is the variable that most influences the waiting time for the prescription service. The types of drugs in the prescription and waiting room infrastructure have a significant effect simultaneously on the length of queuing for drugs.

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Section: Discussionsupporting

confidence: 90%

The Effect of Drug Types, Facility, and Infrastructure against the Waiting Times at the Pharmacy Installation of Caruban General Hospital

Amirudin¹,

Koesnadi

2021

jqph

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“…Menciptakan kepuasan pasien bukanlah hal yang mudah bagi instansi kesehatan sehingga dibutuhkan keseriusan, ketelitian staf yang memberikan layanan. Tingginya kepuasan pelanggan akan berdampak pada eksistensi suatu jasa pelayanan kesehatan di tengah persaingan global (Harpiani et al, 2020). Kepuasan pasien akan pelayanan yang diberikan juga dapat dinilai dari kecepatan pelayanan yang diberikan oleh petugas.…”

Section: Pendahuluanunclassified

Analisis Persepsi Dan Tingkat Kepuasan Pasien Terhadap Pelayanan Farmasi Di Rumah Sakit Patuh Karya

Hendardi,

Sastrawan,

Karjono

2023

JIGE

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This study aims to determine the level of patient perception and level of patient satisfaction as well as the relationship between these two variables on the quality of pharmaceutical services at the Patuh Karya Regional General Hospital. The method used in this study is the design in this study is observational descriptive using quantitative data based on a cross sectional approach using the ServQual model with 5 (five) dimensions of service quality, namely: Tangible, Reliability, Responsiveness (Responsivness), Assurance (Assurance) and Empathy (Emphaty). The number of samples in this study were 56 people using the sampling technique, namely accidental sampling and the samples were selected according to the inclusion criteria. The instrument used in this study was a questionnaire that was compiled based on pharmaceutical service criteria. The data analysis used in this study was a univariate test and a bivariate test with the help of SPSS. The results showed that the patient's perception of the quality of pharmaceutical services obtained results that were sufficient with a level of satisfaction (30.4%) and good (69.6%). For patient satisfaction with the quality of pharmaceutical services, the results were quite satisfied (66.1%) and satisfied (33.9%). Based on the results of statistical tests with Bivariate analysis or chi square test where this is done to see the relationship or correlation between variables, the independent variable is the patient's perception of the quality of pharmaceutical services and the dependent variable is patient satisfaction with the quality of pharmaceutical services, where the research subjects are patients outpatient care due to the Asymptotic Significance (2-sided) or p-value of 0.00 which is less than the 0.05 significance level (0.01 ≤ 0.05) so that there is a significant relationship between patient perception and satisfaction with the quality of pharmaceutical services at the Regional General Hospital Patuh Karya.

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“…Other research explains that the incomplete availability of brochures, pamphlets, posters, etc. as drug or health information is a patient complaint so that some patients feel dissatisfied (Harpiani et al, 2020). The existence of information boards placed in strategic places makes it easier for visitors to read (Warnida et al, 2019).…”

Section: Appearancementioning

confidence: 99%

“…Pharmaceutical services at community health centers must support three main functions, namely, as a center for driving health-oriented development, a community empowerment center and a first-level health service center which includes individual health services and community health services (Mayang Sari & Tumpak Sitorus, 2023). Pharmaceutical services are integrated activities with the aim of identifying, preventing and resolving drug problems and health-related problems (Harpiani et al, 2020). Pharmaceutical service standards are also a benchmark used as a guide for pharmaceutical personnel in providing pharmaceutical services so that they can carry out their duties in accordance with existing regulations.…”

Section: Introductionmentioning

confidence: 99%

“…Providing pharmaceutical services, pharmacists can identify and resolve drug-related problems, empower patients to implement positive behavioral management, increase patient satisfaction, and can optimize the quality of patient care. So that pharmaceutical services can make patients understand the disease and treatment they are undergoing (Harpiani et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

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Analysis of Community Service Satisfaction Levels in Health Service Facilities in Pharmacy Units at Pengadang Health Center Central Lombok Regency in 2023

Amnan,

Naelasari

2023

IJMMU

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The quality of service does not only involve physical recovery but also concerns satisfaction with the attitude, knowledge and skills of staff in providing services as well as the availability of adequate facilities and infrastructure at the Community Health Center (Hartawan et al., 2018). Standards of pharmaceutical services at community health centers, counseling and providing drug information (PIO) is one of the jobs of pharmacists at community health centers. Providing pharmaceutical services, pharmacists can identify and overcome drug-related problems, empower patients to implement positive behavioral management, increase patient satisfaction, and can optimize the quality of patient care. The level of patient satisfaction is the patient's feeling that arises from the performance of health services obtained after comparing it with what is felt. The level of patient satisfaction is viewed from five Servqual dimensions, namely the reliability dimension, which is the ability to provide services that satisfy patients. The responsiveness dimension is the ability to help patients and fulfill their requests. The assurance dimension is the ability to create trust and a sense of security. The empathy dimension is personal attention to consumers. The tangible dimension is physical facilities and equipment. (Kevin, 2016). The general objective of this research is to analyze the level of community service satisfaction at the pharmacy unit health service facility at the Pengadang Community Health Center, Central Lombok Regency. The method used in this research is a descriptive survey method which collects data using a questionnaire that has been tested on pharmacy visitors/patients incidentally or momentarily on patients who visit the pharmacy unit, and/or have visited and received health services from the pharmacy unit at the Community Health Center. Central Lombok Regency Roadblocks in 2023, through direct interviews by filling out a questionnaire. The population in this study is based on the number of outpatient and inpatient visitors to the Pengadang Community Health Center, Central Lombok Regency in 2023, based on initial observations at the Pengadang Community Health Center of 770 patients. The total sample (Slovin) was 88 respondents. The conclusion of this research is that the level of service satisfaction in the reliability dimension is 79.05% in the satisfied category, the level of service satisfaction in the responsiveness dimension is 75.65% in the satisfied category, the level of service satisfaction in the guarantee dimension is 84.1% in the very satisfied category, the level of service satisfaction Empathetically it was 85.77% in the very satisfied category, the level of service satisfaction in appearance was 64.42% in the satisfied category. Analysis of the Level of Community Service Satisfaction in the Pharmacy Unit Health Service Facilities at the Pengadang Community Health Center, Central Lombok Regency in 2023, with an average value of 77.79% in the satisfied category. Recommendations for good service are maintained and improved.

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Analisis Tingkat Kepuasan Pasien Terhadap Kualitas Pelayanan Di Instalasi Farmasi Rawat Jalan RSUDProvinsi NTBPeriode Maret-April 2019

Cited by 3 publications

References 2 publications

The Effect of Drug Types, Facility, and Infrastructure against the Waiting Times at the Pharmacy Installation of Caruban General Hospital

The Effect of Drug Types, Facility, and Infrastructure against the Waiting Times at the Pharmacy Installation of Caruban General Hospital

Analisis Persepsi Dan Tingkat Kepuasan Pasien Terhadap Pelayanan Farmasi Di Rumah Sakit Patuh Karya

Analysis of Community Service Satisfaction Levels in Health Service Facilities in Pharmacy Units at Pengadang Health Center Central Lombok Regency in 2023

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