Analisis Usability Layanan Bca Mobile Banking Berdasarkan Persepsi Pengguna Menggunakan Heuristic Evaluation

Abstract

BCA is the biggest private bank in Indonesia, which is the choice for the public and has an important role in the Indonesian economy. One of the major services is BCA Mobile Banking. BCA also wants the growth of digital services based on the user experience of its customers who feel comfortable, safe and loyal. The purpose of this research is to analyze the interface design and usability of BCA Mobile Banking services using the Heuristic Evaluation method and to analyze the influence of sex, age and duration of user experience. The research method consists of 5 steps, develop a research model and compile the instrument, test the validity and reliability of the instrument, collect the data, process the data and analyze the data. The results of this research are that users have a high level of satisfaction with BCA m-banking services, the level of satisfaction is influenced by sex, age and duration of user experience in service. BCA Mobile Banking has implemented interface design and usability.

Perancangan Aplikasi Rekapan Bukti Pembayaran Uang Sekolah Berbasis Mobile

“…[17]. Aplikasi mempunyai arti yaitu pemecahan masalah yang menggunakan salah satu teknik pemrosesan data aplikasi yang biasanya berpacu pada sebuah komputansi yang diinginkan atau diharapkan maupun pemrosesan data yang diharapkan [18] Android adalah sebuah sistem operasi untuk perangkat lunak mobile berbasis linux yang mencakup sistem operasi, Middleware dan aplikasi [19]. Android merupakan generasi baru flatform mobile, flatform yang memberikan pengembangan sesuai dengan yang diharapkan [20].…”