Analysis of emotional intelligence for the intellectual capital growth

Abstract

The study of factors of organizational intellectual capital development is based on the analysis of both rational and emotional components of internal organizational processes and external communications with partners and customers. The analysis of emotional intelligence shows a number of positive effects that should be used in planning business processes. Sociopsychological methods of interrogation and tests give unstable results, the emotional intelligence assessment needs repetition to obtain significant and valuable conclusions or requires additional methods such as interviews, as implemented in the presented study. The article shows the correlation between the type of employment and the emotional intelligence of employees. Recommendations are given on the use of the analysis of emotional intelligence for the development of organizational processes in a company and the improvement of the organization's intellectual capital management system based on the inclusion of both cognitive-rational elements of knowledge, including formalized data and practices, in the analysis of intellectual capital, and affective and emotional elements that determine organizational components of intellectual capital and improvement of business-processes.