The actual energy consumption and simulated energy performance of a building usually differ. This gap widens in social housing, owing to the characteristics of these buildings and the consumption patterns of economically vulnerable households affected by energy poverty. The aim of this work is to characterise the energy poverty of the households that are representative of those residing in social housing, specifically in blocks of apartments in Southern Europe. The main variables that affect energy consumption and costs are analysed, and the models developed for software energy-performance simulations (which are applied to predict energy consumption in social housing) are validated against actual energy-consumption values. The results demonstrate that this type of household usually lives in surroundings at a temperature below the average thermal comfort level. We have taken into account that a standard thermal comfort level may lead to significant differences between computer-aided energy building simulation and actual consumption data (which are 40-140% lower than simulated consumption). This fact is of integral importance, as we use computer simulation to predict building energy performance in social housing.