Analysis of Non-Face-to-Face Platforms for Welfare Services

Abstract

Recently, as social distancing due to the pandemic continues, face-to-face services are being reduced and non-face-to-face services based on digital platforms or smartphone applications are expanding. In the social work sector where face-to-face methods have traditionally been dominated, the need for a platform for providing non-face-to-face services is increasing. This paper aims to analyze the non-face-to-face platforms operated in the social work services sector to understand the current status and suggest directions for the development of easy and convenient non-face-to-face platforms centered on service users. For this, first, through literature research, the definition, function, and role of social work services and operating systems are identified. Second, six domestic non-face-to-face platform cases are analyzed and compared. Finally, based on the analysis results, the implications necessary for the development of a non-face-to-face social work platform that can be used conveniently and comfortably by all users are derived. Therefore, the direction of developing a non-face-to-face social work platform based on the research results will contribute to the effective use of social work services by more and more people.