Analysis of Torobulu - Tampo Port Service Performance to Improve Mobility of People and Good Movements

Abstract

South Konawe and Muna Island are strategic locations to make the ASDP Port one of the sea centers in Southeast Sulawesi, but the current performance of the Torobulu port is not maximized in providing services to users. The purpose of this study is to study the performance of the Torobulo Konawe Selatan Port for now. and Provide solutions to the problems of the Torobulu-Tampo port in terms of service to the government. Performance analysis using the Importance Performance Analysis (IPA) method of the analysis method is done by considering the factors of interest and level of satisfaction. The results showed that of the 15 indicators that can be used in quadrant 1 (low priority) is the attitude of officers in serving jobs 3.52 and a value of 4.35, the area of scope with performance of 3.50 and the value of 4.26, supporting facilities in the room wait with a performance value of 3.70 and a value of 4.24, cleanliness of the port area with a performance value of 3.71 and a value of 4.35. Support facilities in the waiting room with a performance value of 3.66 and a value of 4.07.