Analysis the Effect of E-Government Implementation on Quality of Information Towards Government to Government (G2G)

Abstract

The purpose of this study is to analyze the effect of e-Government application on the quality of information at a local government. This study also analyzed factors that influence e-Government implementation such as user resistance, organizational culture, management support, human resource competence, and information technology. The population in this study were all employees of the local government in Kabupaten Agam. The sampling technique was purposive sampling. The total sample were 119 respondents out of 6874 employees. Data were collected by using questionnaire and analyzed with Structural Equation Model (SEM) and Second Order Confirmatory Factor Analysis (CFA) with AMOS 22. The results found out that there is a positive and significant influence of human resource competence on the implementation of e-Government. However, there is no positive and significant influence of user resistance, organizational culture, management support, and information technology on e-Government implementation. The results also show that there is a positive and significant influence of e-Government applications on information quality. Human resource competence is an important factor affecting the implementation of e-Government to produce good information quality at local government of Kabupaten Agam. The results of this study will contribute for the improvement of information systems in the district government of Kabupaten Agam as well as other districts in Indonesia. It will also enrich knowledge in information systems field.

The implementation of e-government in indonesia

“…According to the UN, the government's use of ICT and its implementation in providing information and public service to individuals is a concern for e-government. The use of government technology has become "normal": civil servants work much of their time on computers, computer support for all processes of government, public services are delivered over the Internet, social media messages are used with the public, and big data is the basis for new types of government action (Multama et al, 2019;Suhardi et al, 2015;Thornton, 2014).…”

“…The creation of a local government website is a concrete manifestation of the introduction of e-Government in Indonesia. In general, e-Government is a mechanism for using information technology to improve the government system's quality and efficiency Multama et al, 2019;Pamoragung et al, 2006;Suhardi et al, 2015).…”

“…This is real, IT is now being used for data collection, manipulation, serving, and use. Owing to new technology and IS (Information System), decisions at an enterprise are now quicker and more reliably completed (Choi et al, 2018;DeSanctis & Poole, 1994;Hidayah, 2018;Multama et al, 2019;Sulehat & Taib, 2016). The implementation of electronic government (e-Government) in Indonesia and what has been accomplished so far undoubtedly need change on both sides in terms of the implementation plan and the philosophy of e-Government.…”

“…The United Nations released the EGDI (Government Development Index) range well below countries in South-East Asia, Malaysia, Philippines, and Brunei Darussalam. This certainly has given Indonesia the task of improving EGDI rankings for the coming years, where figures indicate the e-government application conditions for greater inclusiveness, performance, accountability, and transparency in public institutions (Multama et al, 2019;Solinthone & Rumyantseva, 2016).…”

“…According to the Transparency International Perception of Corruption Index, in 2011, Indonesia is 100th, along with 11 other countries with a mark 3.0 (0 as most corrupt and ten as low as a minimum) (Erhan et al, 2017;Mi'rojul & Yunas, 2016;Jaya, 2001;Pamoragung et al, 2006;Salsabila & Purnomo, 2018;Suhardi et al, 2015;Witarsyah et al, 2017). A semblance of public transparency and accountability must be implemented to improve the role of public oversight to repair the quality of bureaucratic performance in state institutions (Multama et al, 2019;Solinthone & Rumyantseva, 2016).…”