2012 Third International Conference on Innovations in Bio-Inspired Computing and Applications 2012
DOI: 10.1109/ibica.2012.13
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Application of I-S Model in Assessment of Military Supply Transportation by Sea in Outlying Islands of Taiwan

Abstract: This paper applies the Importance-Satisfaction model to improve the effectiveness of the sea transportation for the Taiwanese Armed Forces as a case study. Data from experts is used to examine the military supply transportation by sea in outlying islands and we find that reliability of advertised sailing schedules and willingness to negotiate. These two items should be improved as soon as possible, whereas on-time pick-up, the knowledge ability of sales personnel, and the ability of sales representatives to ha… Show more

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“…Han et al 50 defined X-axis as the level of importance for the evaluative criteria of the service quality of ''offshore island shipping plan'' and Y-axis as the level of satisfaction for them. The overall mean of importance is approximately 4.31 and that of satisfaction is about 3.69.…”
Section: Analysis Of Evaluative Criteriamentioning
confidence: 99%
“…Han et al 50 defined X-axis as the level of importance for the evaluative criteria of the service quality of ''offshore island shipping plan'' and Y-axis as the level of satisfaction for them. The overall mean of importance is approximately 4.31 and that of satisfaction is about 3.69.…”
Section: Analysis Of Evaluative Criteriamentioning
confidence: 99%