Application of One Server Queuing Models to Customers Management in the Cafeteria: A Case Study of Afe Babalola University, Ado-Ekiti Abuad

Abstract

This paper seeks to clarify the impact of time wasting on the weak performance, efficiency and effectiveness of their operations at Abuad cafeteria by applying queuing theory in a real life situation. We obtained the data from the major cafeteria in Abuad. derive the arrival rate, service rate, utilization rate, waiting time in queue. Based on the data Little's Theorem and M/M/1 queuing model was also considered. The arrival rate at at Abuad cafeteria during its busiest period of the day is 2.92 cus per minute (cpm) while the service rate is 2.95 cpm. The average number of customers in the cafeteria is 219 and the utilization period is 0.995. We conclude the paper by given the concluding remark and acknowledge.