Application of ServQual as a Quality Management Technique in Higher Education: The Case of Kazakh National University

Manarbek, Gulden; Kondybayeva, Saltanat

doi:10.1007/978-3-031-07067-9_4

Digital Transformation in Sustainable Value Chains and Innovative Infrastructures

2022

DOI: 10.1007/978-3-031-07067-9_4

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Application of ServQual as a Quality Management Technique in Higher Education: The Case of Kazakh National University

Gulden Manarbek

Saltanat Kondybayeva

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Application of ServQual as a Quality Management Technique in Higher Education: The Case of Kazakh National University

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References 25 publications

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