Applying a markov chain model in quality function deployment

Abstract

Markov chain model, Quality function deployment, Technical measure, House of quality, Transition matrix,

A customer based supplier selection process that combines quality function deployment, the analytic network process and a Markov chain

“…There are only three relevant papers: Wu & Shieh, (2006, 2008 and Asadabadi (2016). Wu & Shieh (2008) investigated the relations between CNs and PRs by applying a Markov chain. They considered different market situations as Markov states where the probabilities of transitioning from one market situation to another were predetermined.…”

“…paper (Wu & Shieh, 2008), they applied a hidden Markov chain model to develop another version of their previous approach, but the highlighted issues remain untouched. A recent study by Asadabadi (2016) proposed a Markovian ANP-QFD approach and the efficiency of this new approach needs to be examined in different areas of decision making.…”

“…To trace CN priorities, a Markov chain is applied to work as a predicting tool to model customer behaviors (De Cooman, Hermans, & Quaeghebeur, 2009). The probabilities in Markov models can be very useful where the decision makers do not have much experience (Wu & Shieh, 2008). The QFD method can be strengthened by applying some quantitative approaches such as the Markov chains (Jacques et al, 2009).…”

Applying repertory grids technique for knowledge elicitation in quality function deployment

“…A typical QFD structure is composed of four phases, namely Fig. 1 The house of quality product planning [also known as house of quality (HOQ)], parts deployment, process planning, and production planning (Wu and Shieh 2008;Wu 2002-2003;Chan et al 1999). Chan and Wu (2005) also pointed out that product planning is the most important phase and most QFD studies focus mainly on the first phase of QFD because the structures of the other three phases are essentially the same to HOQ.…”

“…In addition to customer requirements, Chan and Wu (1998-2003 and Raharjo et al (2006) have addressed the importance of the relationships between customer requirements and technical measures because final analyses depend heavily on the relationship matrix. The relationships between WHATs and HOWs are typically examined by a cross-functional team and can be considered as a group decision-making process since each team member might have different opinions (Wu and Shieh 2008). Repertory grids technique is very useful to elicit the knowledge with a variety of voices from a group of people (Ley and Albert 2003).…”