Are Importance Ratings Stable? A Study of Perceptions of Information Quality

Abstract

Information consumption in China occurs in a rapidly shifting social and political environment. Understanding this group of information consumers is likely to play an important role in business and political decision making globally for the foreseeable future. Ratings of the importance of the dimensions of information quality and the way in which these ratings have shifted over time shed light on the beliefs of this group of information consumers. This study reports the results of a nonpanel longitudinal study involving two surveys conducted in China over a five year period examining information consumer ratings of the importance of the dimensions of information quality. Results show that Chinese information consumers rate the information quality dimensions of believability, reputation, and value-added as less important at the end of the five year period than at the beginning and rate representational consistency and concise representation as more important at the end of the five year period than at the beginning.

Creating and Validating an Information Quality Scale for E-Commerce Platforms

“…In Wang and Strong's original work, there was a fourth category, accessibility of information quality, including easy access to data, security, and so on. The reason for not including it in our current study is that it is believed that although network technologies continue to advance, they have already reached a certain level of maturity for the electronic service market (Klein et al, 2016). There are many channels through which consumers can obtain online information, and they are becoming more and more accessible.…”

On the Development and Application of a Framework for Understanding the Properties and Information Quality of Online Reputation Systems

“…Table 1 shows the fifteen dimensions of information quality included in the Wang and Strong (1996) framework grouped by the four information quality categories, and Appendix 1 presents the data elements used to measure each dimension of data quality. The taxonomy has been used in a wide variety of studies to assess information quality (e.g., Klein & Callahan, 2007;Klein, 2001;Klein, Valero, & Guo, 2011;Klein, Guo, & Zhou, 2016;Lee, Strong, Kahn, & Wang, 2002).…”

“…Although there are exceptions (e.g., Borchers, 2002;Graham & Metaxas, 2003), users of online information have generally been found to be at least somewhat aware of its information quality strengths and weaknesses (Klein, 2001;Klein & Callahan, 2007;Klein et al, 2011;Klein et al, 2016;Rieh & Belkin, 1998). This suggests that users of online reputation systems may be at least somewhat aware of the effects on information quality of the design properties of these systems.…”