Artifacts in knowledge management research: a systematic literature review and future research directions

Mariano, Stefania; Awazu, Yukika

doi:10.1108/jkm-05-2016-0199

Cited by 65 publications

(59 citation statements)

References 71 publications

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“…Knowledge management has captured the attention of researchers in the knowledge-based economy [22], with interest in this academic and practice-oriented discipline witnessing a significant rise in recent years [23][24][25]. There is also a need nowadays to gain additional insight into how knowledge management is evolving within the context of public sector organizations [26], including social work organizations.…”

Section: Introductionmentioning

confidence: 99%

Knowledge Management and the Sustainable Development of Social Work

2019

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The growing shortage of skilled social workers, accompanied by an ageing population and the increasing number of fragile, elderly individuals that require social services, poses a serious challenge for our society. The magnitude of this problem is seen in the various predictions hypothesizing that, globally, there is likely to be a shortfall of millions of social workers for the successful provision of social services. To make matters worse, there are not enough social work students to fill that void, whereas the existing employee turnover is another serious concern for the social work field. Policy makers in many countries do not yet understand the pattern of growing needs and have no tool to forecast the future increase in educational requirements for creating a pool of adequately skilled social workers. In addition to this, understanding the patterns of workforce entrance and exit for social workers and the dynamics of transition becomes important for national policy and decision makers. In our paper, we build on current research about knowledge management in social work settings to demonstrate that knowledge management can have a positive impact in helping to fulfil the important role of social work in any ageing society. With our research, we contribute to the underdeveloped literature about knowledge management in the public sector and especially in social work settings and to the knowledge-based view of the organization. We present a multiple decrement model of social workers’ entrance and transition from social work student and social worker trainee to fully productive social worker, to their exit, whether by changed profession, retirement or death. We argue that the availability of social workers in a national economy depends on the development and operationalization of appropriate policies, where knowledge management can be influential. Our model allows measuring the quality of the national policy system related to the social work profession, something which has not been achieved yet, and shows how knowledge management solutions can positively influence the whole field of social work. We apply an objective measuring tool, grounded in an already developed actuarial–mathematical method. Our case relies on the collection and analysis of relevant data found in publicly available statistical reports for Slovenia. Existing data enables us to provide assumptions on how to better forecast the transition of social workers.

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Section: Introductionmentioning

confidence: 99%

Knowledge Management and the Sustainable Development of Social Work

2019

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“…Majority qualitative methodological approaches were adopted in KM research indicated by recent study by Mariano and Awazu (2016). In adopting this stance, emphasis should be placed on the aim and objectives of the research, not on formulating hypotheses.…”

Section: Methodological Considerationsmentioning

confidence: 99%

“…Hence, it is argued that KM is a complex area that brings together hard, soft and abstract aspects; IT issues related to KM tools, organisational issues related to culture, as well as fundamental philosophical issues with regard to different epistemological views of knowledge. Recent findings shown lacked of cumulativeness and consistency in the current KM debate (Mariano and Awazu, 2016). This often results in the implementation of KM initiatives with either an overemphasis on technology (hard aspects) to the exclusion of adequate people management (soft aspects) or strong people management programmes hindered by inadequate enabling technologies (Moffett et al, 2003:p. 6).…”

Section: Introductionmentioning

confidence: 99%

Knowledge Management Methodology: Developing a Phenomenalogical Middle-range Thinking Approach for Knowledge Management Research

Ibrahim

2017

jmr

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In light of the fact that KM research and practice embraces a wide range of activities and interest, complexity emerges when consideration is given to the actual conduct of research to be undertaken. Drawing from numerous literature, KM covers, on the one hand, technological interventions (objectivist perspective) that aim to support knowledge sharing, while on the other hand, it also covers the appreciation of social approaches (practice-based perspective) that emphasise the importance of people in sharing knowledge. Due to the fact that KM covers such a broad spectrum of area, it calls for greater scrutiny into the way that research is undertaken. The aim of this paper is to discuss the methodological issues within which the KM study should be undertaken. The paper considers the appropriateness of a particular methodology stance for the KM research while focusing on research processes. In particular, a phenomenological approach to middle-range theory is used to develop a comprehensive framework of KM as context of the study. The rationale for using a phenomenological to middle-range theory is provided from the viewpoint that it requires researchers to focus on developing theory which produces explanations that are arguably a more realistic depiction of the hard/technical and soft/social nature of KM practices.

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“…Recently, the relevance of resolving this issue has been emphasized by the digitalization trend threatening to disrupt the way knowledge workers make their living (Christensen, Wang & van Bever, 2013). Indeed, a recent review article identifying four potential future directions for knowledge management research point towards specifying the knowledge process as a particularly promising future direction (Mariano & Awazu, 2016) that relates to the complex combination of three distinct phenomena: social capital, networks, and knowledge transfer (Inkpen, 1996;Inkpen & Tsang, 2005;. This paper relates directly to this discourse in that it aims to explain how specific communication roles are instrumental in capturing knowledge value creation and its subsequent monetization.…”

Section: Introductionmentioning

confidence: 99%