“…Although there are several studies discussing the effectiveness of microfinance (Banerjee, Duflo, Glennerster, & Kinnan, 2015;Hermes et al, 2011;Souza, Bassi, & Freitas, 2021), some authors argue that it is possible to improve the effectiveness of microfinance through technology, although there is an insufficient number of studies on this topic (Ashta & Herrmann, 2021;Elliot, Ngugi, & Malgwi, 2018;Rakkini & Geetha, 2021). Technology has allowed the banking system to achieve improved results for both financial institutions and consumers (Prisco & Strangio, 2021).…”