Artificial Intelligence Promises to Public Organizations and Smart Cities

Vrabie, Cătălin

doi:10.1007/978-3-031-23012-7_1

Cited by 8 publications

(3 citation statements)

References 3 publications

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“…Moreover, if recently developed NLP systems of Generative AI, such as ChatGPT [66,67], are put in place, answering petitions after a proper classification of legal documents, as mentioned above, will be just a 'compare and comply' routine tasks [12].…”

Section: Related Workmentioning

confidence: 99%

“…As stated in a few of the author's previous studies [12,13], while municipalities aim to enhance citizen participation and openness by developing online platforms for communication, one of the widely used tools is e-petitioning, which is utilized by both local and central governments. Although social media networks have also been used by public organizations to engage with their constituents and receive feedback, most administrative courts do not consider social media discussions as legal actions, unlike e-petitions, which do have official status.…”

Section: Introductionmentioning

confidence: 99%

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E-Government 3.0: An AI Model to Use for Enhanced Local Democracies

Vrabie

2023

Sustainability

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While e-government (referring here to the first generation of e-government) was just the simple manner of delivering public services via electronic means, e-gov 2.0 refers to the use of social media and Web 2.0 technologies in government operations and public service delivery. However, the use of the term ‘e-government 2.0’ is becoming less common as the focus shifts towards broader digital transformation initiatives that may include AI technologies, among others, such as blockchain, virtual reality, and augmented reality. In this study, we present the relatively new concept of e-government 3.0, which is built upon the principles of e-government 2.0 but refers to the use of emerging technologies (e.g., artificial intelligence) to transform the delivery of public services and improve governance. The study objective is to explore the potential of e-government 3.0 to enhance citizen participation, improve public service delivery, and increase responsiveness and compliance of administrative systems in relation to citizens by integrating emerging technologies into government operations using as a background the evolution of e-government over time. The paper analyzes the challenges faced by municipalities in responding to citizen petitions, which are a core application of local democracies. The author starts by presenting an example of an e-petition system (as in use today) and analyses anonymized data of a text corpus of petitions directed to one of the Romania municipalities. He will propose an AI model able to deal faster and more accurately with the increased number of inputs, trying to promote it to municipalities who, for some reason, are still reluctant to implement AI in their operations. The conclusions will suggest that it may be more effective to focus on improving new algorithms rather than solely on ‘old’ technologies.

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Section: Related Workmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

E-Government 3.0: An AI Model to Use for Enhanced Local Democracies

Vrabie

2023

Sustainability

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“…But this activity is still limited to government entities' activities. Hence, this activity is crucial in explaining essential issues to support the achievement of information for the wider community [7], [8]. Therefore, the role of government entities in using social media as a channel for information dissemination and advocacy is deemed necessary, bearing in mind that in the current era, the number of social media users is increasing in line with the increase in communication and interaction networks among citizens.…”

Section: Introductionmentioning

confidence: 99%

Exploring the Cybercrime Prevention Campaign on Twitter: Evidence from the Indonesian Government

RAHMAT,

VRABIE,

SOESILO

2023

SCRD

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Cybercrime in Indonesia has recently become a significant problem in line with the increase in internet users, which is a serious issue among online community networks. Therefore, this makes government authorities strive to take preventive measures to prevent the spread of cybercrime. In this case, this article aims to explore the Indonesian government's efforts under the National Cyber and Crypto Agency to run a cybercrime prevention campaign through the @BSSN_RI Twitter account with the tagline Guard Cyberspace. Exploration studies have been initiated and visualized with the code of the NVivo tool. This research has produced several findings, including: Firstly, the Indonesian government has taken current preventive measures, and there has been a call to action to prevent cybercrime during the last two years. Secondly, the Indonesian government has maximized its efforts to prevent cybercrime through various tweets, posters, and the hashtag. Furthermore, Twitter users (outside of public sector accounts) are also contributing to spreading cybercrime prevention campaigns. In addition, there are several words and hashtag frequencies that echo the point of view of the campaign. Moreover, this research also contributes significantly to increasing the richness of literature on how government authorities’ use social media as a cybercrime prevention campaign tool, which past studies have limited.

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Education 3.0 – AI and Gamification Tools for Increasing Student Engagement and Knowledge Retention

Vrabie

2023

Lecture Notes in Business Information Processing

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Artificial Intelligence Promises to Public Organizations and Smart Cities

Cited by 8 publications

References 3 publications

E-Government 3.0: An AI Model to Use for Enhanced Local Democracies

E-Government 3.0: An AI Model to Use for Enhanced Local Democracies

Exploring the Cybercrime Prevention Campaign on Twitter: Evidence from the Indonesian Government

Education 3.0 – AI and Gamification Tools for Increasing Student Engagement and Knowledge Retention

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