Aspects that Influence Patient Satisfaction at the Elderly Clinic at Puskesmas X Surabaya

Abstract

In 2021 figures pain elderly reached 21.61%, while 41.42% of the population elderly experience complaint health and 36.97% of the population elderly No experience disturbance health. Treatment efforts undertaken to Public health center recorded 14.25% figure the low compared to effort treatment carried out in practice doctor amounting to 47.50%. Obstacle in increase health and well-being elderly influenced by quality services provided Public health center for all over patients in the elderly clinic. Measurement level satisfaction patients in the study This using five aspects of service quality (SERVQUAL), namely aspect evaluation including aspects reliability, aspect responsiveness, aspect guarantee, aspect empathy and aspect proof physique. Research purposes This for know description level satisfaction patient based on SERVQUAL aspects in patients at the Elderly Clinic X Surabaya Community Health Center. Study manifold observational analytic Cross-Sectional design. Amount respondents used as many as 62 patients using Simple Random Sampling Technique. Data collection using questionnaire with scale likert. Data analysis used the Spearmen Rank correlation test. Research result obtained quality service aspect reliability of 49 patients satisfied (79%), aspect responsiveness of 53 patients satisfied (85.5%), aspect guaranteed 44 patients satisfied (71%), aspect empathy 47 patients satisfied (75.8%), and aspects proof physical of 50 patients satisfied (80.6%) but 2 patients not enough satisfied (3.2%). Analysis results there is significant relationship between quality elderly poly services to satisfaction patients at Puskesmas X Surabaya with mark significance 0.000 (< 0.05).