Assertiveness‐training people in oranisations

Abstract

In our previous article we introduced the concept of Assertiveness and identified some of the benefits that can follow from people in organisations becoming more assertive. In this article we move on to answer the question: ‘How do we go about training people to become more assertive?’ We home in on the assertiveness courses we've conducted: • identifying some of the areas that we cover • considering the main issues that typically arise within them. Towards the end of the article we make some points relating assertiveness training to some of the other forms of behaviour training with which the reader may be familiar.