Assessing depth of optimization digital samsat program (e-samsat) in Bali province

Abstract

This research describes the optimization of the Samsat digital program which has been tested in seven provinces in Indonesia, one of which is in the Province of Bali, Badung Regency. Digital Samsat hereinafter referred to as e-Samsat (Samsat electronics). The launch of the Samsat digital program is aimed at increasing the ease of paying motor vehicle tax for taxpayers. The implementation of the Samsat digital program is a form of information technology innovation in government programs in the industrial revolution 4.0 era. The application of this program is also to realize e-government and good governance. The purpose of this study was to determine the implementation of digital Samsat in the community and to determine the factors that influence the Samsat digital program. This research is a qualitative study conducted at the office of UPT Bapenda in Badung Regency (Samsat Office, Mengwi). The sampling technique for selecting informants in this study used a purposive sampling method. The instrument used in this study was using structured interviews, direct observation at the research location, and using supporting documents in the form of books and previous research about the same field study with this research.

Pengaruh Security, Privacy dan Familiarity terhadap Minat Penggunaan Aplikasi Samsat Digital Nasional (Signal) dengan E-Trust sebagai Variabel Intervening

“…Padahal aplikasi Signal ini sudah diluncurkan sejak tahun lalu, namun masyarakat masih belum banyak yang mengetahui mengenai aplikasi pembayaran pajak ini. Hal ini seperti mengulang kembali permasalahan yang terdapat pada aplikasi e-samsat yang juga kurang populer masyarakat, sebagaimana terdapat dalam penelitian Purwanto, dkk [2], Nurhamidah, dkk [1] sehingga target pemerintah untuk meningkatkan pemasukan pajak secara cashless menjadi sulit tercapai [15].…”

Evaluating Public Service Delivery Smartness and Impact on Citizens’ Well-Being

“…The smart app relieves them from these because it allows them to check and pay their registration fees online anytime from anywhere without worrying about losing their working hours. Previous studies have also noted that in conventional services to complete annual registration, citizens need to travel and queue long for hours at government offices [69], [70], [71].…”

“…In conventional services, citizens need a lot of time to process their annual registration. Some citizens prefer to use a broker to complete their vehicle registration as reported by Nayaka and Darma [71]. However, some citizens feel that the presence of brokers in the government offices makes the situation becomes uncomfortable [68].…”