Assessing E-Commerce Success from a Millennial Perspective in Indonesia

Mahendra, Irfan; Sulistianto, SW; Mulyani, Astriana; Wiyatno, Agus; Rosanto, Oki

doi:10.1088/1742-6596/1641/1/012073

Cited by 5 publications

(4 citation statements)

References 7 publications

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“…The study findings, which indicate no significant influence of e-commerce information quality on e-commerce use, are consistent with the findings of Angelina et al (2019). However, they differ from the results reported in the studies conducted by Ramadhanti and Slamet (2020), Chen et al (2019) and Mahendra et al (2020). These studies found that information quality indeed has a positive effect on the use of the system and net benefits.…”

Section: E-commerce Information Quality and Performance Of Smessupporting

confidence: 78%

Outcomes of E-Commerce Adoption on Enhancing Small and Medium Enterprises Performance in Tanzania: A Case of Ilala Municipal Council

Kisanga

2024

ejtas

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The study was carriedout examine the outcomes of e-commerce adoption on enhancing small and medium enterprises performance in Tanzania, a case study of Ilala Municipal Council. We investigated SMEs owners and operaters using online surveys. It was guided by three independent variables, namely e-commerce information quality, system quality and service quality as independent variables while e-commerce use and user satisfaction were mediating variables. The study used cross-sectional survey research design, adopted a positivist philosophy, a deductive approach, a quantitative mono-method, and a survey strategy. On examining the influence of e-commerce information quality on enhancing SMEs performance, the study has found that there is insignificant direct influence of e-commerce information quality on e-commerce use. The study has found that e-commerce use has a positive significant influence on performance of SMEs. The study also has found that e-commerce information quality has a positive significant influence on e-commerce user satisfaction. Furthermore, the study has found e-commerce user satisfaction has a significant positive influence on SMEs’ performance. On examining the influence of e-commerce system quality on enhancing performance of SMEs, the study has found e-commerce system quality has a positive significant influence on e-commerce use. The study has found e-commerce use has a significant positive mediating influence on performance of SMEs. The study also found e-commerce system quality has a positive significant influence on e-commerce user satisfaction. Additionally, the study has found e-commerce user satisfaction has a positive significant influence on performance of SMEs On examine the influence of E-commerce service quality on enhancing SMEs performance, the study has found E-commerce service quality has a positive insignificant influence on E-commerce use. Additionally, the study has found e-commerce use has a positive significance influence on performance of SMEs. The study also found e-commerce service quality has a positive insignificant direct influence on e-commerce user satisfaction. On the other hand, the study has found that e-commerce user satisfaction has a positive significant influence on performance of SMEs. This is a comprehensive study conducted in Tanzania regarding the adoption of ecommerce, and factors influencing post-adoption of ecommerce improve SMEs performance.

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Section: E-commerce Information Quality and Performance Of Smessupporting

confidence: 78%

Outcomes of E-Commerce Adoption on Enhancing Small and Medium Enterprises Performance in Tanzania: A Case of Ilala Municipal Council

Kisanga

2024

ejtas

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“…Respondents is more sensitive to services quality provided by Shopee app. This evidence supported by a study that found service quality has a stronger influence in determining user satisfaction in Bukalapak app (Mahendra et al, 2020).…”

Section: The Influence Of Service Quality On User Satisfactionsupporting

confidence: 63%

Predicting Switching Intention Among Generation Y Using DeLone & McLean (Study on Shopee App)

Usadi

JS²,

Permadi³

2022

e-mabis: j.econ.manaj.bus

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The objective of this study is to look at the impact of systemquality, information quality, and service quality on satisfaction and switchingintention among Generation Y Shopee users. Data analyzed using PartialLeast Square. The result shows that system quality, information quality, andservice quality significantly has a positive impact on satisfaction. At thatpoint satifaction was moreover found to have a negative impact on intentionto switch. Service quality was found to have a more prominent impact. Thisimplies that Shopee needs to focus on improving service quality, since serviceis considered to have an important part in determining user satisfaction.

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“…The popularity of online shopping among millennials is increasing very quickly and in many different ways. Moreover, the utilization of e-commerce is impacted by the millennial generation (Mahendra et al, 2020). The millennial generation is a creative generation that is connected to the online world and swiftly adapts to all technology-related activities, including how to perform online purchases.…”

Section: E-commerce Equation Parameter Estimation Resultsmentioning

confidence: 99%

The relationship between economic growth and e-commerce at the beginning of covid-19 pandemic in east Java

Arisanti¹,

Utami²,

Muslim³

et al. 2023

10.5267/j.dsl

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The purpose of this study is to analyse the simultaneous spatial relationship between economic growth and e-commerce as well as the spillover effect between the two variables in East Java at the beginning of the Covid-19 pandemic in 2020. To answer the research objectives, spatial simultaneous modeling is used with the Spatial Autoregressive Generalized Spatial Three Model. Stage Least Square (SAR-GS3SLS) using rook contiguity. Based on the results of the SAR-GS3SLS, it can be concluded that at the beginning of the Covid-19 pandemic in 2020 in East Java, economic growth and e-commerce were simultaneously spatially interconnected. Variables that affect East Java's economic growth are e-commerce activities, the number of villages that have Base Transceiver Stations (BTS) and the spatial lag of economic growth (ρ1) while the open unemployment rate (TPT) and the Gini ratio have no significant effect on growth. economy. Variables that affect e-commerce are economic growth, internet banking users, percentage of population who have cellphones, number of millennials, number of villages that have ATMs and spatial lag of e-commerce (ρ2) while the number of villages with 4G/LTE signals has no effect on e-commerce. commerce. Regencies/cities that provide the highest spillover of economic growth and e-commerce in East Java are Malang, Mojokerto and Madiun Regencies. The three districts were able to provide a positive net spillover.

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Assessing E-Commerce Success from a Millennial Perspective in Indonesia

Cited by 5 publications

References 7 publications

Outcomes of E-Commerce Adoption on Enhancing Small and Medium Enterprises Performance in Tanzania: A Case of Ilala Municipal Council

Outcomes of E-Commerce Adoption on Enhancing Small and Medium Enterprises Performance in Tanzania: A Case of Ilala Municipal Council

Predicting Switching Intention Among Generation Y Using DeLone & McLean (Study on Shopee App)

The relationship between economic growth and e-commerce at the beginning of covid-19 pandemic in east Java

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