Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptions

Moya-Salazar, Jeel; Goicochea-Palomino, Eliane A; Porras-Guillermo, Jorge; Cañari, Betsy; Jaime-Quispe, Alexis; Zuñiga, Nahomi; Moya-Salazar, María Jesús; Contreras-Pulache, Hans

doi:10.3389/fpsyt.2023.1249620

Cited by 3 publications

References 50 publications

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From protection of sacrificial self to critical turning points and growth: Nurses’ experiences on the frontline during the COVID-19 pandemic

Creedon,

Trace

2024

Preprint

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The mental health and wellbeing of nurses has been a concern, long before the arrival of the COVID-19 pandemic. Working on the frontline under such challenging circumstances, for extended periods of time, has resulted in negative psychological responses. The current study aims to examine nurses' resilience in acute hospitals in Ireland, during a period of adversity (pandemic), to explore it’s impact on their personal and professional identity, and their perception of meaningful supports and coping. An interpretative phenomenological analysis was carried out to gain insight into how nurses adapted to the changing work environment during the pandemic. Online semi-structured interviews were carried out with six experienced female nurses, who were redeployed to the frontline from their own roles. Three experiential themes representing the nurses’ journey were generated: Protection of Sacrificial Self; The Fortifying Effect of Us, and Critical Turning Points & Growth. Nurses made significant sacrifices and had to find ways to detach to cope. They revitalized themselves by creating a sense of ‘us’ to help them face a harsh climate against others, which enabled critical turning points and growth. This study has strongly highlighted the emotional effects on nurses due to feeling isolated, undervalued, and excluded during redeployment to the frontline. It has also featured how well nurses coped while faced with an existential crisis and has given voice to all nurses who faced this pandemic despite exposure to risk of burnout and threats to their mental health and wellbeing. This study has further enriched our understanding of personal growth and trauma in adverse work conditions by including an exploration of what sacrificial commitment adds to our understanding of physical and moral courage. Future provision of supports for nurses must be ongoing both during and after crisis events.

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From protection of sacrificial self to critical turning points and growth: Nurses’ experiences on the frontline during the COVID-19 pandemic

Creedon,

Trace

2024

Preprint

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Doctor-patient communication as prevention of medical malpractice litigation

Lavorato

2024

epsir

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Introduction: By medical malpractice we mean the flow of complaints that affects hospitals and that, more and more often, concerns shortcomings in the care relationship and defects compromise the therapeutic alliance. Methodology: Review of the literature concerning doctor-patient communication and the correlation between complaints and the quality of patient communication. Results: international experiences have provided numerous concrete elements to enhance a plan for improving doctor-patient communication. Discussion: the enhancement of the communication and relational performance of health professionals should be pursued as an index of quality, ethics and legitimacy of care. An internal training programme on relational skills, directly in the healthcare teams, is proposed. Conclusions: in addition to verbal communication between doctor and patient, written forms also play a crucial role, both as a pact of care and in the courts.

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The Empathy Quandary in Postgraduate Medical Training

Bhagat,

Kinjal,

Vijay

2024

International Journal of Applied &Amp; Basic Medical Research

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Background: Empathy stands as a cornerstone of humanistic qualities and is essential in healthcare for understanding and alleviating emotional suffering. Despite its necessity, formal empathy training remains elusive in postgraduate medical education across the globe, contributing to decline of humanistic practice among trainees. This study aims to assess and establish the need for empathy training by evaluating the perspectives of postgraduate trainees and faculty. Materials and Methods: The study was conducted in a medical college of western India in 2023. Three online validated questionnaires were used to assess empathy-related perceptions among faculty and postgraduate trainees across various specialties. The questionnaires focused on demographic data, importance of empathy in patient care, empathy training, perceived levels of empathy, reasons for shortfalls in empathetic behavior and recommendations for nurturing empathy. Data were analyzed quantitatively and thematically. Results: A total of 150 and 127 responses were gathered and analyzed from faculty and trainees, respectively. Excessive workload, lack of formal training, and technology-dependent fast paced lifestyle were attributed for lack of empathy in clinical care. All the faculty agreed that empathy training is essential and majority (67%) believed that lack of empathetic behavior led to dissatisfaction among patients and caregivers. Conclusion: Empathetic communication and behaviors are fundamental competencies for health-care professionals. There is need for a structured training for empathy in postgraduate medical curriculum.

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Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptions

Cited by 3 publications

References 50 publications

From protection of sacrificial self to critical turning points and growth: Nurses’ experiences on the frontline during the COVID-19 pandemic

From protection of sacrificial self to critical turning points and growth: Nurses’ experiences on the frontline during the COVID-19 pandemic

Doctor-patient communication as prevention of medical malpractice litigation

The Empathy Quandary in Postgraduate Medical Training

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