“…For instance, Skype can be a convenient tool for people to contact their family, friends, or healthcare providers. Previous studies have revealed important information about how and why the internet, packaged software, and ICT are used, such as: e-mail, folder and file management, healthcare system access, medical alert systems, Skype, web searching, and application software (Huggins et al , 2014; Yu and Chao, 2014; Heart and Kalderon, 2013; Petter and Fruhling, 2011; Simsim, 2011). Such information skills are indispensable for individuals in student and workplace environments.…”