2018
DOI: 10.1177/1847979018797006
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Assessing quality management system at a tertiary hospital in Oman using a hybrid knowledge-based system

Abstract: The cost of medical care is snowballing at an alarming and unmaintainable rate universally. Consequently, the need for a trusted quality management (QM) system at healthcare organizations is a must. Such system will aid the healthcare governance to increase the effectiveness and decrease the cost. It will help in minimizing the risk and enhancing patient safety. Several challenges facing healthcare QM in Oman are creating computerizing monitoring tool and confirming commitment of decision makers at all levels.… Show more

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Cited by 10 publications
(7 citation statements)
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“…These targets continue to be at the top of the agenda for healthcare regulators and policy markers in the Sultanate of Oman [ 4 ]. Oman’s Ministry of Health (MOH) established the Department of Quality and Patient Safety in regional hospitals in 2007 to implement a quality assurance strategy [ 5 ]. It also adopted the Patient Safety Friendly Hospital Initiative (PSFHI) in 2015 to promote an inclusive and integrative healthcare system [ 6 ].…”
Section: Introductionmentioning
confidence: 99%
See 1 more Smart Citation
“…These targets continue to be at the top of the agenda for healthcare regulators and policy markers in the Sultanate of Oman [ 4 ]. Oman’s Ministry of Health (MOH) established the Department of Quality and Patient Safety in regional hospitals in 2007 to implement a quality assurance strategy [ 5 ]. It also adopted the Patient Safety Friendly Hospital Initiative (PSFHI) in 2015 to promote an inclusive and integrative healthcare system [ 6 ].…”
Section: Introductionmentioning
confidence: 99%
“…It also adopted the Patient Safety Friendly Hospital Initiative (PSFHI) in 2015 to promote an inclusive and integrative healthcare system [ 6 ]. Such efforts have considerably improved the outcomes of the healthcare system, for instance, by drastically reducing mortality rates of children under five by 72% from 1990 to 2013 and maternal mortality rates by 55% from 1990 to 2013 [ 5 , 7 ].…”
Section: Introductionmentioning
confidence: 99%
“…6 sigma has been demonstrated to be an effective management framework and methodology for improving operation workflows in industry [25,26]; various quality systems in engineering and service industry use this systematic approach to implement quality standards for process control and monitoring. Our case study of space instruments, hence, makes use of this strategy to improve the detailed operations, from simulation to implementation of the quality management system [27,28]: it follows DMAIC (Define, Measure, Analyze, Improve, and Control). Define, Measure, and Analysis are carried out through simulations of workflow changes described in Section 6.1, and Improve and Control are performed with elimination and simplification following Control of critical resources and allocation of assemble, rework, and inspection tasks, as illustrated in Section 6.2.…”
Section: Sigma Systemmentioning
confidence: 99%
“…Failures of KBS range from selecting the wrong problem domain, chasing the wrong talent to develop the KBS, poor verification and validation of the system, a lack of understanding of the expert's knowledge, and other causes. Currently, KBS is widely applied in business organizations to facilitate the decision making process (Udin, 2004, Nawawi, 2009, Milana et al, 2014, Aldairi, 2015, Al Khamisi et al, 2018aand Al Khamisi et al, 2018d because it is a time-saving and accurate decision-making tool. It makes uncommon expertise more commonly available and provides beginners trusted information.…”
Section: Knowledge Representationmentioning
confidence: 99%