Assessing Soft Skills for Supply Chain Integration

Abstract

The development of each relationship in the supply chain involves the participation of people who must be committed to the organization’s objectives. This research aims to develop an instrument to assess the level of development of soft skills that contribute to improving supply chain integration (SCI). The proposed instrument identifies different levels of difficulty in carrying out the same action within the competencies assessed, with the support of the Item Response Theory (IRT). This instrument can be used to identify the level of qualification of employees to promote SCI and serves as a guide in the development of training to qualify teams, periodic evaluations, and selection processes, making it possible to align the competencies of new hires with the work policy adopted by the company. Future research could include new competencies to expand the scale’s assessment capacity and keep up to date with market demands.