Assessing the User Satisfaction Perspectives of Information System: A Library Case Study in Indonesia

Abstract

<p><em>User satisfaction is one of the </em><em>system use variables which is affected by the system creation variables in the information system (IS) success measurements, especially in the mandatory use of IS. This paper reports the relational variable assessments between three variables of the system creation dimension towards the user satisfaction variable in the library information system (LIS) implementation of a sampled university in Indonesia. Practically, t</em><em>he measurement has never been done since the early system implementation in the institution. </em><em>The study focused on the status of the user satisfaction </em><em>construct </em><em>and what </em><em>are the </em><em>factors</em><em> which influenced the construct. </em><em>The used measurement model was adopted and adapted from the DeLone and McLean’s IS success model. A total of 185 respondents were selected in this study using multi-stage purposeful random sampling</em><em>. </em><em>The researchers used the </em><em>partial least squares structural equation modeling (</em><em>PLS-SEM) with the SmartPLS version 2.0 for analyzing the collected data. Findings of the study showed that users of the LIS were sufficiently satisfied and the proposed hypotheses were accepted. In terms of the adopted model, besides the findings theoretically proved that the user satisfaction construct has affected by the system creation constructs; the findings may also have proposed the practical recommendations to the sampled institution for the next LIS improvements in particular. </em><em></em></p>

The Influence of Perceived Usefulness, Satisfaction, and Personalization on Subscription Video on Demand Continuance Intentions

“…The quality of an information system is important to measure the success of an information system [30]. ISS is used to measure system success [28,29,40]. ISS shows that quality affects user satisfaction and intention to use a service.…”

“…In addition, several studies related to the quality of information systems in Indonesia lead to the success of information systems [28,29]. However, no previous research specifically discusses how the quality provided can affect user satisfaction in VoD.…”

The Effect of Digitizing Library Services and Facilities on User Satisfaction

“…The Regional Library of Cianjur Regency as an information center is also required to be able to provide maximum services expected by visitors, such as ease of access, providing accurate information, and efficient time for visitors in getting the information needed (Putra et al, 2018). Services as mentioned above are absolute obligations and need special attention in a service-oriented institution in this case the library (VanScoy, 2021).…”