Assessment of Logistics Operations Performance of Modjo Dry Port, Ethiopia

Abstract

The purpose of the study was to assess the performance of logistics operations of Modjo Dry Port (MDP), Ethiopia analyzing six dimensions, container handling equipment, customs operations, delivery time, quality of infrastructures, staff competence, and safety. The study employed a descriptive research design and proportionate stratified and purposive sampling techniques. 126 questionnaires were distributed among the management and terminal operations staff and the response rate was 95%. SPSS was utilized for the frequency distribution statistical analysis. The results identified MDP as poor in terms of delivery time, with 66% of the respondents indicating a delay in the delivery time. 88% of the respondents believed that the port performance in terms of staff safety is unsatisfactory. Container handling equipment, customs operations, port infrastructure, quality of logistics services, and the skill level of port staff are poor. The performance of the MDP in terms of operational effectiveness of loading and unloading and congestion of container operation was found to be average. It is recommended that the dry port apply an automated shipment and cargo container tracking system, make further investments in container handling equipment, and ensure the provision of adequate safety and health management systems while promoting private sector participation to enhance its operational performance.