“…However, an evaluation of the PSFHI programme in seven countries covered by the WHO EMRO indicated that none of the participating hospitals met the minimum compulsory standards required for the hospitals enrolled in the program (Siddiqi et al, ). Studies evaluating the status of patient safety friendly standards in Iranian hospitals show poor status of standards for attracting patients and community participation (Asefzade, Mehrabian, Nikpey, & Kianmehr, ;Mazhari & Adel, ) and has also shown that patient engagement is afforded little respect in the Iranian healthcare system (Atoof et al, ). Another qualitative study (Hooshmand, Tourani, Ravaghi, & Ebrahimipour, ) suggests encouraging patients' participation in the treatment process, advocating reorganization culture and concentrating on patient safety, patients' satisfaction and effective dealing with complaints to make the health system more patient‐oriented.…”