Assessment of Software Process and Metrics to Support Quantitative Understanding: Experience from an Undefined Task Management Process

Measures Suitable for SPC: A Systematic Mapping

“…[Hayes 1998;Weller 2000;Narayana and Swamy 2003;Zhang and Sheth 2006;Vijaya and Arumugam 2010]). The Project Management process was object of analysis in 8 publications ( [Keeni 2000;Chang and Chu 2008;Tarhan and Demirors 2008, 2011b, 2012Zhu et al 2009]). It is also a process prone to be submitted to SPC, because it is usually a critical process to organizations (budget and schedule are addressed by it) and data can be frequently collected.…”

“…In line with the most cited measures, most goals are related to quality aspects (e.g., Reduce defects in the products [Bertolino et al 2014;Narayana and Swamy 2003;Selby 2009], Improve product quality [Mohapatra and Mohanty 2001;Schneidewind 2011;], Improve defect detection [Weller and Card 2008]). There are several measurement goals involving understanding process performance (e.g., Understand fixing process performance [Tarhan and Demirors 2012], Undersand project management process performance [Tarhan and Demirors 2008, 2011b, 2012). We noticed that in most of these cases SPC practices were starting and, as a consequence, the first result expected from SPC was to get to know the processes behavior so that it would be possible to improve it.…”