“…These cargo handling operations, as well as, cargo separation are linked processes onboard ship during its stay in the port. Service time of ship's cargo cranes, forklifts and longshoremen, as well as, sequence of cargo units' arrival alongside the ship follow certain probability distributions (Van Asperen et al 2003;Hess, S., Hess, M. 2010;Hess, M., Hess, S. 2011). In this paper the general cargo ship is defined as a multichannel, multiphase mass service system, where the input flow of general cargo passes through the four phases in the process of cargo handling (Hess, S., Hess, M. 2009).…”