Attitude Toward Protective Behavior Engagement During COVID-19 Pandemic in Malaysia: The Role of E-government and Social Media

Dawi, Norazryana Mat; Namazi, Hamidreza; Hwang, Ha Jin; Ismail, Suriani; Krejcar, Ondřej

doi:10.3389/fpubh.2021.609716

Cited by 42 publications

(27 citation statements)

References 38 publications

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“…Studies have shown that mass media campaigns (power of the video) urge the public to adopt healthy behaviors that can positively influence people’s behaviors and prevent harmful practices in society. Furthermore, mass media channels can increase public awareness and individual participation in health care issues (Mat Dawi et al, 2021).…”

Section: Discussionmentioning

confidence: 99%

“…Studies have shown that mass media campaigns (power of the video) urge the public to adopt healthy behaviors that can positively influence people's behaviors and prevent harmful practices in society. Furthermore, mass media channels can increase public awareness and individual participation in health care issues (Mat Dawi et al, 2021). Furthermore, all mass media channels which were used by public authorities have contributed effectively to raise public health knowledge and promoting behavioral social change against Coronavirus (COVID-19 pandemic) in Jordan.…”

Section: Discussionmentioning

confidence: 99%

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The Role of Mass Media Interventions on Promoting Public Health Knowledge and Behavioral Social Change Against COVID-19 Pandemic in Jordan

et al. 2022

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This study has attempted to determine the role of mass s media interventions on promoting public health knowledge and behavioral social change against COVID-19 pandemic disease in Jordan. Based on communication theory and literature review in health communication, the study develops and examines four major hypotheses that link mass media channels, preferred message types and the senders of preferred message sources, the level of public health knowledge and behavioral social change against Corona virus pandemic disease in Jordan—based on demographic characteristics (gender, age, education, and territory location). To carry out this study; an online questionnaire was prepared and conducted in Jordan and a number of 2,555 social media platforms participants were reached. Content analysis method was mainly deployed for data analysis. The findings showed significant relationships between the preferred type of mass media channels ( R = .47), preferred message types ( R = .58), and preferred message sources ( R = .56) and the level of public health knowledge and behavioral social change against COVID-19 pandemic in Jordan. The study also found that the preferred mass media channels, message types, and message sources differ among the respondents’ demographic characteristics (gender, age, and education). In contrast, no differences found attributed to territory locations.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

The Role of Mass Media Interventions on Promoting Public Health Knowledge and Behavioral Social Change Against COVID-19 Pandemic in Jordan

et al. 2022

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“…According to his study, interactive communication, social media, mobile and web-based platforms will change the means of the e-government portal. In fact, the importance of digital transformation of public services and (Priyono et al, 2020 andIivari et al, 2020;Nagel, 2020;Soto-Acosta, 2020;€ Onc€ u et al, 2021;Yıldırım et al, 2021) the need for the e-government portal has been realized (Yasir et al, 2020;Mat Dawi et al, 2021) during COVID-19 pandemic. The recent trend of the e-government portal design is mostly seen as citizen-user friendly.…”

Section: Introductionmentioning

confidence: 99%

The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

Yıldırım

Bostancı

2021

WJSTSD

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PurposeThis study aims to explore the key factors in achieving an efficient e-government portal management system from a citizen perspective. Accordingly, this study focuses on explaining how an e-government portal should manage its digital public services for citizens efficiently.Design/methodology/approachThis study employs a qualitative research design. As a sample case, this study preferred to analyze the Turkish e-government portal. The data is based on available open access data and information from the Turkish e-government portal, which is called e-Government Gateway in practice. In addition, the data of TURKSTAT (Turkish Statistical Institute) were used to determine the general profile of citizens about Internet skills and usage. Then, the data is analyzed by descriptive content analysis.FindingsAs a result of descriptive findings, user type, digital platform options, security and access options, and digital public service classification are all found as important factors for providing a well-designed e-government portal system from a citizen perspective. Especially, citizens should be informed about using options and service categories and types to be accessed by the e-government portal. Social media tools are efficient factors when informing citizens about the e-government portal and communicating with them.Research limitations/implicationsThis study provides an original model to explain how the Turkish e-government portal works from a citizen perspective. However, there are some limitations to the study. The findings and suggestions are based on the Turkish e-government portal and its digital public service management. Also, this study evaluates the efficiency of the e-government portal management from a citizen perspective. Future studies can investigate e-government portal management for different countries by different approaches or research designs.Practical implicationsBased on the Turkey case, it is determined that creating an e-government portal with having up-to-date public services, including both web-based and mobile-based platforms, will support the adoption and use of e-government portals.Social implicationsThe digital transformation of government is almost the main issue for policymakers in the world. But, this transformation process has some risk factors as well as challenges. To overcome these challenges, policymakers should design flexible and adaptable digital portals and systems to provide easy-to-use and self-use options for the citizens.Originality/valueThis study reveals key factors for efficient e-government portal management by providing descriptive evidence from Turkey. The main contribution of this study is expected to give practical implications and to guide other countries about the adoption of efficient e-government portals by citizens.

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“…Protective Behavior. In (Mat et al, 2021) the argument is stated that individual behavior in adopting protective behavior is more important than government action in controlling the spread of COVID-19. Human behavior is paramount to tackle a pandemic.…”

Section: H2: Illustrating the Coronavirus With The Human Scheme (Corona Anthropomorphic) Increases Consumers' Fear Of The Effects Of The mentioning

confidence: 99%

The Effect of Anthropomorphic Appeal on Consumer Protective Behavior in Service Facilities

Laksmidewi

2021

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Implementing health protocols, wearing masks, and maintaining physical distance in the service facilities are necessary during this Covid-19 pandemic. So, we need a health appeal message in the service industry to discipline consumer behavior. This study examines the effects of anthropomorphic persuasive appeal on consumer protective behavior. This study consists of two studies and used an experimental method. The results showed that the anthropomorphic persuasive message made consumers feel more fear, understand the message more easily, and perceive that the object had more power. The effect of messages on protective behavior is significantly mediated by fear. Meanwhile, ease of understanding and power are not significant mediations. Study 2 which focuses on the application in service facilities also shows that anthropomorphic appeal can influence protective behavior. These results indicate that the emotional aspect, in this case, the fear of consumers, has more influence on protective behavior.

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Attitude Toward Protective Behavior Engagement During COVID-19 Pandemic in Malaysia: The Role of E-government and Social Media

Cited by 42 publications

References 38 publications

The Role of Mass Media Interventions on Promoting Public Health Knowledge and Behavioral Social Change Against COVID-19 Pandemic in Jordan

The Role of Mass Media Interventions on Promoting Public Health Knowledge and Behavioral Social Change Against COVID-19 Pandemic in Jordan

The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

The Effect of Anthropomorphic Appeal on Consumer Protective Behavior in Service Facilities

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