Augmented Reality and Gamification to Increase Productivity and Job Satisfaction in the Warehouse of the Future

Ponis, Stavros T.; Plakas, George; Agalianos, K.; Aretoulaki, Eleni; Gayialis, Sotiris P.; Andrianopoulos, A.

doi:10.1016/j.promfg.2020.10.226

Cited by 32 publications

(21 citation statements)

References 20 publications

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“…Moreover, the results highlighted the influence of demographics and personal characteristics, such as age, gender, and height. Investigating the acceptance of both technologies, i.e., AR and gamification, in order picking operations, a questionnaire-based survey was conducted to managers and workers from large distribution centers in Greece [25]. As the questionnaire focused on the introduction of AR-enhanced order picking, gamified order picking, and AR order picking enhanced with gamification, the results were interestingly positive from both managers and workers concerning the practicality and the support of order picking via wearable AR devices that integrate gamification techniques.…”

Section: Related Workmentioning

confidence: 99%

“…Furthermore, the literature on gamification mostly focuses on the domains of education, crowdsourcing, health, and wellness [16,17,19]. Over the past few years, logistics have gained more attention from researchers, where studies try to investigate the effect of individual game elements [20][21][22], implement gamification in order picking [23], investigate the acceptance from workers [24,25], and try to improve work competences [26].…”

Section: Introductionmentioning

confidence: 99%

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Introducing Gamification in the AR-Enhanced Order Picking Process: A Proposed Approach

Bright

Ponis

2021

Logistics

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In the last decade, the Industry 4.0 concept has introduced automation and cyber-physical systems as the core elements of future logistics, supported by an array of technologies, such as augmented reality (AR) providing the necessary support for the digital transformation of manufacturing and logistics and the smartification and digital refinement of traditional pre-Industry 4.0 processes. This paper studies the influence and the potential of gamification techniques in supporting innovative Industry 4.0-enhanced processes in the contemporary warehouse work ecosystem. Gamification in the workplace aims to motivate the employees and increase their involvement in an activity, while at the same time creating a sense of an everyday different experience rather than a set of repetitive and monotonous tasks. Since the design of such a system is a complex process, the most widespread design frameworks are studied, and the emphasis is on the principal game elements and their connection to mobilization mechanisms. Finally, an initial proposal of a gamification framework to support the AR-enhanced order picking process in contemporary logistics centers is provided with an emphasis on the mechanics of a fair and functional reward system. The proposed approach aims to showcase the potential alignment of business processes to human motivation, respecting the differences between tasks and the workers’ cognitive workload.

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Section: Related Workmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Introducing Gamification in the AR-Enhanced Order Picking Process: A Proposed Approach

Bright

Ponis

2021

Logistics

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“…Die manuelle Kommissionierung spielt bei der Gestaltung von Lagerabläufen eine wichtige Rolle, da sie sich durch eine hohe Personal-sowie eine daraus resultierende hohe Kostenintensität auszeichnet (Ponis et al 2020(Ponis et al , S. 1621Ten Hompel et al 2019, S. 113;Tripp 2019, S. 2-3;Van Gils et al 2018, S. 1). Gemäß VDI (1994, S. 2) umfasst diese Tätigkeit die auftragsbezogene Zusammenstellung einer Teilmenge materieller Güter aus dem Gesamtbestand eines Lagers.…”

Section: Einordnung Der Untersuchungunclassified

Personenmerkmale und Kommissionierleistungen bei Verwendung eines Pick-by-Watch-Assistenzsystems oder herkömmlicher Papierlisten

Gerpott

Kurt

2021

HMD

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ZusammenfassungIn der Kommissionierung werden anstelle von Papierlisten (Pick-by-Paper) zunehmend digitale Assistenzsysteme (AS) eingesetzt. Hierzu gehören vernetzte Armbanduhren zur Weitergabe von Auftragsdaten an das Personal während es sich im Lager bewegt, um Produkte zu entnehmen (Pick-by-Watch [PbW]). Bislang hat die Forschung sich auf die ergonomische und technische Gestaltung von PbW-Systemen sowie ihre Leistung relativ zu anderen AS konzentriert. Kaum analysiert wurde, ob individuelle Merkmale von Kommissionierern (z. B. Alter) systematische Zusammenhänge mit Leistungsaspekten von AS aufweisen und solche Assoziationen bei verschiedenen AS voneinander abweichen. Ziel der vorliegenden Studie ist es deshalb, Korrelationen zwischen individuellen Merkmalen von Kommissionierern einerseits und Kommissionierleistungskriterien andererseits bei Verwendung eines PbW-Systems oder herkömmlicher Papierlisten empirisch zu bestimmen. Hierzu wurde ein Laborexperiment mit 55 Teilnehmern durchgeführt, für die fünf Dimensionen von Kommissionierleistungen jeweils für ein PbW-AS sowie Papierlisten und fünf personenbezogene Merkmale gemessen wurden. Die empirischen Befunde erweitern den Kenntnisstand zu Spielräumen und Grenzen der Leistungsbeeinflussung in der Kommissionierung durch Einarbeitungs- und Auswahlmaßnahmen, die auf soziodemographische und tätigkeitsbezogene Erfahrungsmerkmale der Aufgabenträger Bezug nehmen.

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“…For example, order‐picking processes in a warehouse involve retrieving information, sorting, and distribution. It accounts for over 50% of costs for most warehouses (Ponis et al., 2020; Stoltz et al., 2017). Traditional solutions to reducing the costs are improving workers' skills through training and simplifying the processing steps.…”

Section: Introductionmentioning

confidence: 99%

“…Meanwhile, mobile AR improves work efficiency by saving wait time for workers to interpret the order and physical movement to search for and collect items. In addition to freeing both hands for workers, some mobile AR devices also provide audio assistance to increase flexibility (Ponis et al., 2020). Besides using mobile AR in logistics, many preliminary studies about mobile AR reveal that it also be applied in other work settings such as maintenance, assembly, quality, and other areas to assist job performance (Egger & Masood, 2020).…”

Section: Introductionmentioning

confidence: 99%

Using Mobile Augmented Reality in Performance Support

Huang¹

2021

Perf. Improv.

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This article describes the benefits of using mobile augmented reality (AR) as a performance support intervention in Human Performance Technology (HPT). It demonstrates examples of using mobile AR to support job performance from areas outside of HPT such as engineering, computer science, and business. Moreover, it explores the applicable approaches of adopting mobile AR to assist performance support for workers. The article also addresses three main challenges to adoptmobile AR and guides the implementation of mobile AR in the workplace.

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Augmented Reality and Gamification to Increase Productivity and Job Satisfaction in the Warehouse of the Future

Cited by 32 publications

References 20 publications

Introducing Gamification in the AR-Enhanced Order Picking Process: A Proposed Approach

Introducing Gamification in the AR-Enhanced Order Picking Process: A Proposed Approach

Personenmerkmale und Kommissionierleistungen bei Verwendung eines Pick-by-Watch-Assistenzsystems oder herkömmlicher Papierlisten

Using Mobile Augmented Reality in Performance Support

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