Augmented Trolley Services for Metro Stations: An Innovative Metro Journey Experience

Abstract

Metro service in Qatar gives a new pace of societal advancement in terms of communication and sustainability. It has become a day-to-day life need for the residents of Qatar. The customer-oriented routing and accessibility to different parts of Qatar is a blessing to its residents. However, this study identified the challenges of commuting in the metro with bulk and/or heavily weighted belongings. This issue constraints the customer's willingness to travel in the metro. It increases the carbon footprint as the potential commuters of the metro move to take motor vehicles due to their carriages. We propose an augmented RFID-based trolley service inside the metro station, which will ease the traveling with heavy baggage and children and inspire more commuters to travel by metro. The IoT-enabled proposed design of the trolley will take the idea of a smart city step ahead.