“…Performance improvement/quality circles/TQM 8,11,12,14,22,32,37,40,45,48 10 (24%) Does the organization use performance or quality improvement processes to affect change? Employment security/job stability 5,14,22,30,32,38,41,43,44,46 10 (24%) Do employees feel like their jobs are secure? Recruiting 11,12,14,22,32,34,36,45 8 (19%) Does the organization try to recruit the best candidates for the job?…”