Authentic Leadership and its Consequences in a Hotel Restaurant Context

Lee, Sae Mi; Lim, Keum Ja; Swanson, Eric; Park, Dae Hwan; Lee, Yong Ki

doi:10.17549/gbfr.2016.21.2.1

Cited by 11 publications

(12 citation statements)

References 76 publications

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“…Particularly, O'Reilly and Chatman (1986) argued that members who are attached to an organization through organizational identification are more likely to engage in prosocial behavior than are members who are attached to an organization through prudential motives. Lee et al(2016) insisted that organizational identification has a positive effect on job performance. Bell and Menguc (2002) also pointed out that organizational identification has a significantly positive effect on all five sub-factors of organizational citizenship behavior.…”

Section: B Organizational Identification As a Determinant Of Turnovementioning

confidence: 99%

The Role of Psychological Ownership in Internal Marketing

Kwon¹,

Lee²,

Seo³

2017

Glob Bus Financ Rev

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A B S T R A C TThis study focuses on examining the role of psychological ownership in internal marketing. Specifically, this study explores the relationships between psychological ownership, organizational identification, and turnover intention. Two hundred forty-six employees participated in this study. The results of structural equation modeling revealed that the two components of psychological ownership were associated with increased organizational identification and reduced turnover intention. These findings indicate that psychological ownership might be a positive precedent factor for employees' organizational identification. Furthermore, organizational identification felt by employees plays an important role in decreasing overall turnover intention. The study contributes to our understanding of employees' psychology and behavior in their workplace and suggests ways to successfully conduct internal marketing and manage human resources.

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Section: B Organizational Identification As a Determinant Of Turnovementioning

confidence: 99%

The Role of Psychological Ownership in Internal Marketing

Kwon¹,

Lee²,

Seo³

2017

Glob Bus Financ Rev

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“…The issue that the formation of positive trust is a major leading variable of loyalty has been discussed in many studies (Delgado-Ballester and Aleman, 2001;Lau and Lee, 1999;Lee, Lim, Swanson, Park, & Lee, 2016). In the study by Morgan and Hunt (1994), it was found that trust and commitment are major factors in deriving successful relationships between sellers and buyers (consumers) and that commitment, which is a concept similar to loyalty, is, in fact, a leading variable of loyalty.…”

Section: Relationship Between Trust and Loyalty (Wom)mentioning

confidence: 99%

The Effect of Relationship Quality between Senior Customers and Service Providers on Word-of-Mouth in the Service Industry

Park¹

2018

Glob Bus Financ Rev

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A B S T R A C TAs the number of older people increases, many companies no longer see older people as socially disempowered, but instead as new target customers. This senior market is expected to be attractive and provide new opportunities to companies. Senior consumers sometimes consider the relationship with the salesperson as more important than the quality of the product. Thus, this study aims to explore the process of how senior consumers have a relationship with service providers and how this relationship affects the output of the store. To find this relationship, this study used relationship quality with satisfaction, trust, and commitment. The commitment aspect is further classified into a difference between affective and calculative commitment in this study. Relationships between satisfaction and trust, satisfaction and the two dimensions of commitment (affective and calculative), and between trust and affective and calculative commitment are all examined. Data were collected from 303 senior people who had experienced visiting a store and getting help from service providers. Respondents were randomly intercepted and recruited to participate in the survey. After conducting a survey, these hypotheses were supported through structural equation analysis using PLS. As a result, theoretical and practical implications for the invigoration of the senior market were derived.

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“…The theory of social ex change is trust-based relationships that the people involved in exchange will be mutually beneficial. Furthermore, it is used to confirm the relationship between supe rior's leadership and follower's trust beyond economic and transactional ex change between them (Lee et al, 2016). Leaders with positive psychological capa bilities (i.e.…”

Section: Hypothesis Development Authentic Leadership and Trustmentioning

confidence: 99%

“…Accor dingly, employees can carry out their duties faithfully through the leader's authentic leadership. This leads to employee's identi fication within the organization based on their trust in leaders, which is ultimately improving job performance (Lee et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

“Black Box” between Authentic Leadership and Follower Commitment

Heru¹,

Haryokusumo²

2018

JDM

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The aims of present study was to test the theoritical linking model of authentic leadership with personal identification, social identification, trust to leader, and organizational commitment in higher education institution. The quantitative methodology used in this study incorporates cross-sectional survey method. Analysis was conducted on the sample of 150 academic and administrative staff from one of private business school in Yogyakarta special region. The direct effect between variables analyzed using path analysis and mediating mechanism using procedure from Baron and Kenny (1986) and Sobel test. Results reveal positive and significant direct effect of authentic leadership to personal identification, social identification, trust to leader and organizational commitment. Folower’s personal identification mediate the effect of authentic leadership to follower’s trust and commitment. Follower’s trust to leader mediate the relationship between authentic leadership and follower’s commitment. Meanwhile, social identification does not mediate the effect of authentic leadership to follower’s commitment and trust to leader. Implication for management theory and practice are discussed.

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Authentic Leadership and its Consequences in a Hotel Restaurant Context

Cited by 11 publications

References 76 publications

The Role of Psychological Ownership in Internal Marketing

The Role of Psychological Ownership in Internal Marketing

The Effect of Relationship Quality between Senior Customers and Service Providers on Word-of-Mouth in the Service Industry

“Black Box” between Authentic Leadership and Follower Commitment

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