The Australian Library Journal
 2003
DOI: 10.1080/00049670.2003.10721594
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Reference service: art or science?: Saxton, Matthew L, and Richardson, John V, JrUnderstanding reference transactions: transforming an art into a science.San Diego: Academic Press/Elsevier Science, 2002. 325p £56.95 hard ISBN 0125877803

Amanda Magnussen1
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