Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment

Dınçer, Hasan; Hacıoğlu, Ümit; Yüksel, Serhat

doi:10.1016/j.jairtraman.2017.05.005

Cited by 121 publications

(44 citation statements)

References 102 publications

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“…In addition, the name of DEMATEL comes from the expression of "decision making trial and evaluation laboratory" [46]. This methodology mainly aims to examine the interdependence between the factors [47]. Furthermore, these factors can also be weighted by using DEMATEL approach [48,49].…”

Section: It2 Fuzzy Dematelmentioning

confidence: 99%

Financial Analysis of International Energy Trade: A Strategic Outlook for EU-15

2019

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This study aims to analyse the international energy trade in EU-15. Within this context, 6 items of international transport and energy trade have been selected to evaluate the performance of European Union (EU) 15 countries. For this purpose, a comparative analysis has been applied by including and excluding the data of energy trade in international transport for the years between 2013 and 2016. In this framework, interval type-2 fuzzy decision-making trial and evaluation laboratory (DEMATEL) and technique for order preference by similarity to ideal solution (TOPSIS) approaches are considered. The findings show that road and sea have the highest importance for international transport and energy trade. However, pipeline and electricity, which represent the energy trade, take place on the last ranks. Another important conclusion is that there is almost no difference in the ranking of international transport performance including and excluding energy trade. While considering these issues, it is recommended that that European countries should take some actions to increase the energy production. The main reason is that it has a positive influence on both international trade volume and industrial production. Thus, they can focus on renewable energy production which leads to lower cost in this process.

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Section: It2 Fuzzy Dematelmentioning

confidence: 99%

Financial Analysis of International Energy Trade: A Strategic Outlook for EU-15

2019

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“…Hasan Dinçer et al, (2017) evaluated the performance of the European airlines, using a balanced scorecard perspective and recommend European airlines to focus on these aspects in order to improve their performance.…”

Section: Literature Surveymentioning

confidence: 99%

Development of Balanced Score Card Framework for Performance Evaluation of Airlines

Kumar¹,

Rao²

2019

IJM

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The paper aims to design a multidimensional performance measurement system for airlines in order to address the complexity of balancing objectives and operational activities. The research design and methodology uses secondary data collection i.e. annual reports and business reports of airlines which are collected from the airlines own website. The paper develops and applies a customized version of balanced scorecard based on a new set of performance measures. Data on eleven performance enablers for a case study of 100 world major airlines during 2009 to 2013 is considered in the study to develop performance measurement framework of Airlines based on balanced scorecard. The Measurement of Research Construct Adopted from Wu and Laio (2014) is validated through confirmatory factor analysis using Lisrel 8.8 and developed modified set of indicators of the constructs. Further, CRITIC method is used to determine relative weights of the indicators under respective perspectives of balanced scorecard.

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“…The performance evaluation system, based on BSC, provides a basis for the proper, optimal and successful implementation of the organization's strategy and creates a framework for individuals to find new perspectives for their activities and organization. The BSC has been widely applied in manufacturing, service, non-government and government organizations, and significant effects have been reported by organizations in many cases (Dinçer et al, 2017). Also, this approach is capable of considering the long-term mission of the organization in developing strategies and evaluating performance (Papenhausen & Einstein, 2006).…”

Section: Introductionmentioning

confidence: 99%

Importance-Performance Analysis Based Balanced Scorecard for Performance Evaluation in Higher Education Institutions: An Integrated Fuzzy Approach

Nazari-Shirkouhi

Mousakhani

Tavakoli

et al. 2020

Journal of Business Economics and Management

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Recognizing the state of the universities and disrupting their functions by performance evaluation helps them adopt more appropriate educational, research and institutional policies to conduct a university system. In this paper, the importance of the services provided and the activities of the university are determined by means of the balanced scorecard (BSC) approach, and the performance assessment structure is implemented based on an integrated fuzzy multi-criteria decision making (MCDM) approach. For this purpose, interdependencies between BSC aspects and effective indicators weight are determined by Fuzzy Decision-Making Trial and Evaluation Laboratory (FDEMATEL) and Fuzzy Analytic Network Process (FANP) methods, respectively. Accordingly, the final weight of the effective indexes on the performance evaluation of university is presented and the educational income is recognized as one of the most important indicators. Finally, the priorities of universities are specified in order to improve the performance and policy making by the importance-performance analysis (IPA). Therefore, the growth of the number of students should be considered as one of the most important stages in improving university performance in the future in order to achieve educational income. Moreover, the guidelines for universities and higher education institutions are presented to identify key factors in implementing and improving performance.

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Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment

Cited by 121 publications

References 102 publications

Financial Analysis of International Energy Trade: A Strategic Outlook for EU-15

Financial Analysis of International Energy Trade: A Strategic Outlook for EU-15

Development of Balanced Score Card Framework for Performance Evaluation of Airlines

Importance-Performance Analysis Based Balanced Scorecard for Performance Evaluation in Higher Education Institutions: An Integrated Fuzzy Approach

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