Banks 4.0 in the Context of sustainable development: A literature review and research framework

Abstract

The digitalization of banking services requires a focus on sustainable development as well as the utilization of new technologies. Understanding and predicting evolving customer needs and expectations is a vital objective for banks. This approach enables achieving and sustaining optimal customer satisfaction, leading to the establishment of customer loyalty It is crucial to examine how Industry 4.0 affects the transformation of the banking industry. It is necessary to prioritize finding a balance between competition, innovation, security, and customer satisfaction to ensure sustainable development. This paper aims to explore the implementation of Industry 4.0 technologies in the banking system and increase awareness among researchers and bank managers about these new technologies and the concept of sustainability. Through an analysis of relevant literature, we hope to provide valuable insights. In this regard, it presents a framework studying the critical components for achieving banking 4.0

Harnessing digital technologies for triple bottom line sustainability in the banking industry: a bibliometric review

“…Precisely, the economic indicator evaluates the bank's operational efficiency including its profitability and long-term viability while the environment metric gauges the influence of the bank's operational activities on the environment. Lastly, the inculcation of social indicators assesses the impact on social concerns like community involvement, diversity and equity, and the rights of employees [14]. Today, banks are scrambling to exploit dig-techs to improve operational efficacy and customer experiences while contributing to sustainability [28,32].…”