Behavioral Intention Towards E-Government in Malaysia

Taiwo, Ayankunle Adegbite; Downe, Alan G.; Loke, Siew-Phaik

doi:10.4018/ijegr.2014040102

Cited by 21 publications

(6 citation statements)

References 29 publications

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“…Wherever possible, this study’s variables were measured using multiple-item measures that have been successfully tested in earlier studies. When dealing with research models including latent variables and their complex interrelations, structural equation modelling has been determined as a superior statistical method (Hair, 2017), and is particularly suitable in the public administration context (Taiwo et al., 2014). Since this study has a mainly confirmatory, hypothesis-testing character, covariance-based structural analysis has been applied (Hair et al., 2014).…”

Section: Methods and Datamentioning

confidence: 99%

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Wirtz

Birkmeyer

Langer

2019

International Review of Administrative Sciences

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Mobile government services have significantly gained importance for practitioners and researchers. However, there is a lack of empirical investigation into the diffusion of mobile government among users. Based on the technology acceptance model and related literature, we derived a structural model providing the central antecedents of citizens’ usage intention of mobile government services and its effect on word-of-mouth intention. Findings from a sample of 161 German public administration students largely supported the model. Only the anticipated effect of perceived interactivity on intention to use was not supported. Points for practitioners The study provides a comprehensive model of mobile government applications’ success. Professionals who develop mobile government services should focus on usefulness, usability and a high level of service coverage, as well as privacy and security aspects, to increase citizens’ intention to use the respective service. Interactivity has not been found to be a significant factor for citizens’ intention to use mobile government services. The study also suggests that citizens will recommend the services to others if they intend to use it in the first place.

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Section: Methods and Datamentioning

confidence: 99%

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Wirtz

Birkmeyer

Langer

2019

International Review of Administrative Sciences

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“…Still, they failed to address the critical user privacy issues. Several different studies in the past have attempted to partially address the issue by incorporating security (Albugami and Bellaaj, 2014;Moraes and Meirelles, 2017;Moryson and Moeser, 2016;Nelloh et al, 2019), risk (Clark et al, 2019;Hansen et al, 2018;Kim et al, 2008;Kim and Lennon, 2013;Taiwo et al, 2014) and Tr (Chao, 2019;Hansen et al, 2018;Kabra et al, 2017;Kim et al, 2008;Moraes and Meirelles, 2017;Moryson and Moeser, 2016;Taiwo et al, 2014) to better predict BIU, but have never explored the relationships between these constructs simultaneously.…”

Section: Research Implicationsmentioning

confidence: 99%

Safety first: extending UTAUT to better predict mobile payment adoption by incorporating perceived security, perceived risk and trust

Widyanto

Kusumawardani

Yohanes

2021

JSTPM

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Purpose The purpose of this study is to investigate the antecedents of behavioral intention to use (BIU) mobile payment in Indonesia by extending unified theory of acceptance and use of technology (UTAUT) with user privacy constructs, namely, perceived security (PS), perceived risk (PR) and trust (Tr). Design/methodology/approach This is a quantitative research using the covariance-based structural equation modeling method, whereby the researchers conducted an online survey and distributed online questionnaires to users of mobile payment from all over Indonesia to obtain the data. The sample in this study consisted of 358 respondents. Findings This study found that social influence, facilitating conditions, PS, performance expectancy and Tr have a significant and direct influence on BIU mobile payment. PR was not found to have a significant and direct relationship with BIU, but it was indirectly affecting the latter through Tr as the mediating variable. Originality/value The researchers modified UTAUT by incorporating PS, PR and Tr to create a more comprehensive model in predicting mobile payment adoption, especially considering the risky nature of digital transactions in emerging economies like Indonesia. This extended model has never been thoroughly explored in previous studies.

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“…However, this particular significant factor has not been explored much more in the context of e-government (Srivastava and Teo 2009 ; Karunasena and Deng 2009 ; Alaaraj and Ibrahim 2014 ) further, it is noted that the importance of trust in an online business environment has been explored tremendously (Lee et al 2015 ), but it is few in the context of e-government. Accordingly, trustworthiness plays a crucial role for acceptance, adoption and use of e-government services in a country (Rufin et al 2014 ; Taiwo et al 2014 ). According to the investigation done by Rana et al ( 2015b ) titled A meta-analysis of existing research on citizen adoption of e-government, it was revealed that no proper study has done in the context of Sri Lanka.…”

Section: Introductionmentioning

confidence: 99%

Perspective of trust towards e-government initiatives in Sri Lanka

Ranaweera

2016

SpringerPlus

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In this article, the author focuses on understanding the antecedent conditions of trustworthiness of the users towards the use of e-government services and attempt to propose a model to assess the influences of the trustworthiness for the use of e-government services in Sri Lanka. Trustworthiness was considered as an additional construct along with the technology acceptance model (TAM) constructs. Structural equation modeling (SEM) approach was used to test the proposed model by utilizing the responses of 898 citizens. SEM results reveal that the proposed model is acceptable showing goodness of fit. The proposed model tested by SEM is appropriate to assess what extend trustworthiness of the users influence for the use of e-government services and this would be worth to pay more attention on trust when develop and implement e-government initiatives.

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Behavioral Intention Towards E-Government in Malaysia

Cited by 21 publications

References 29 publications

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Safety first: extending UTAUT to better predict mobile payment adoption by incorporating perceived security, perceived risk and trust

Perspective of trust towards e-government initiatives in Sri Lanka

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