Behavioral Intention towards E-Government in Malaysia

Abstract

This study examines an amplified unified theory of acceptance and use of technology (UTAUT) in the context of eGovernment to get a better understanding of users' behaviour towards eGovernment. Two hundred and six respondents (206) participated in the study and the data was analysed using structural equation modelling (SEM). The study revealed that Performance Expectancy, Risk Taking Propensity, Attitude towards Computer and Web Trust dimensions are essential precursor of behavioural intention of Malaysians towards eGovernment. The study further suggests that policy-makers can increase eGovernment usage by creating applications that meets expected demands and needs of the people with provision of trust facilitating environment and security conditioned systems.

An analysis of tax knowledge base system usage behaviour at KPP Madya South Jakarta I

“…It can be concluded that the tax authorities at KPP Madya Jakarta Selatan found that TKB was useful, was able to speed up work and was effective for completing work. In the research by Taiwo & Downe, the relationship between Performance Expectancy and Behavioural Intention was stronger and more significant than the relationships of other constructs [10]. This result also supports the research by Venkatesh The second hypothesis stating that Effort Expectancy has an effect on Behavioural Intention was accepted with a t-statistic of 2.986.…”

“…In this research, the relationship between behavioral intention and use behaviour was reliable, with facilitating condition having an effect on use behaviour as found in the research by Taiwo & Downe (2013). It was found that the direct relationship was stronger than the indirect relationship.…”

Evaluation of E-Government Systems to Realize Sustainable Development: E-Invoicing Web Systems as a Case Study

“…The Unified Theory of Acceptance and Use of Technology (UTAUT) model is an integrated model developed by Venkatesh based on a cognitive, social theory with a combination of eight leading research models regarding information technology acceptance [9]. The UTAUT model has four fundamental constructs: Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions, which influence behavioral intentions to use technology [5].…”