2019
DOI: 10.1145/3331155
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Behavioral Petri Net Mining and Automated Analysis for Human-Computer Interaction Recommendations in Multi-Application Environments

Abstract: Process Mining is a famous technique which is frequently applied to Software Development Processes, while being neglected in Human-Computer Interaction (HCI) recommendation applications. Organizations usually train employees to interact with required IT systems. Often, employees, or users in general, develop their own strategies for solving repetitive tasks and processes. However, organizations find it hard to detect whether employees interact efficiently with IT systems or not. Hence, we have developed a meth… Show more

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Cited by 9 publications
(14 citation statements)
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References 36 publications
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“…The BPIC, as part of the BPM and ICPM conference series, is held on an annual basis. These logs are publicly available through the 4TU.center repository of Eindhoven University, and cover domains like Dutch hospital (BPIC 2011), 55 Volvo IT Belgium process (BPIC 2013), 71 Employee Insurance Agency (BPIC 2016), 63 Dutch financial institute (BPIC 2012, 2017), 55,62,65,66 and purchase order handling process (BPIC 2019) 50 …”
Section: Resultsmentioning
confidence: 99%
“…The BPIC, as part of the BPM and ICPM conference series, is held on an annual basis. These logs are publicly available through the 4TU.center repository of Eindhoven University, and cover domains like Dutch hospital (BPIC 2011), 55 Volvo IT Belgium process (BPIC 2013), 71 Employee Insurance Agency (BPIC 2016), 63 Dutch financial institute (BPIC 2012, 2017), 55,62,65,66 and purchase order handling process (BPIC 2019) 50 …”
Section: Resultsmentioning
confidence: 99%
“…Other applications can be found in atypical process mining disciplines such as in black box controller logic estimation [71] that has the potential to release huge amounts of engineers from heavy-duty of repeated controller design work. The proposed approach can further be applied in the novel process mining discipline of Human-Computer Interaction [72]. Predicting upcoming user interactions with a given computer system might unveil error-prone or inefficient interfaces and can be used to create accessible and interactive devices to overcome e.g.…”
Section: Discussionmentioning
confidence: 99%
“…Process mining is a comparatively young research discipline that aims to extract knowledge from such sequences. Applications of process mining can be found across many industries, mainly to analyze and optimize applied processes, such as in business process management [5], automation [6], [7], manufacturing [8], [9], and recently in healthcare [10], [11]. Healthcare organizations increasingly acknowledge process mining and the use of empirical data to improve processes [12].…”
Section: Introductionmentioning
confidence: 99%