“…Star-rating has been widely measured in hotel research (see e.g., Burgess, 2003;Guilding & Lamminmaki, 2007;Harrington & Keating, 2006;McKay, Clack, Batchelor, Astbury, & Teerapittayapaisan, 2002;Nebel, Braunlich, & Zhang, 1994). The current study used Guilding and Lamminmaki's (2007) measure of star-rating by asking the respondent: "What is the star-rating of your hotel?…”