Better health and ambient assisted living (AAL) from a global, regional and local economic perspective

Challenges of New Service Development: Case Video-Supported Home Care Service

“…The strongest streams of research represented were service-dominant logic (Vargo and Lusch 2004), new service development (e.g., Olsson 1996, Edvardsson et al 2007), user-driven innovation and innovation management (e.g., Alam 2002, Carbonell et al 2009), applied health research (Aanesen et al 2011, Eberhardt et al 2010, Sävenstedt et al 2006, and information systems and human-computer interaction (e.g., Eisma et al 2004, Newell et al 2006). Furthermore, service science as an interdisciplinary stream of research aiming to integrate technological and business understanding to human and organizational understanding (Chesbrough and Spohrer 2006;Spohrer 2008, 2013) was applied as a cognitive framework to analyze new service development from an interdisciplinary perspective.…”

“…Despite significant R&D investments in developing ICT-enhanced services for the elderly, success stories of transforming R&D investments into thriving businesses are particularly rare (Eberhardt et al 2010, Meyer et al 2012. Consequently, there has been great interest in understanding specific characteristics of service development within this context (Menschner et al 2011, Woolrych and and to find reasons why the market deployment of developed solutions has been particularly challenging .…”

“…The challenges of delivering high-quality elderly care effectively have attracted worldwide attention in recent years (Eberhardt et al 2010). Several studies have found that home care is a more cost-effective way to arrange elderly care than is institutional care (Carretero et al 2012, Simonazzi 2011.…”

“…These solutions are often aimed to be bundled together as an assisted living environment, which refers to an integration of stand-alone assistive technologies with elements of smart homes and telehealth services (Savage et al 2009). Despite significant development efforts, the majority of these solutions have not been able to achieve notable social or business benefits (Eberhardt et al 2010). One of the possible reasons is that many current solutions overemphasize the importance of technology (e.g., smart devices) while neglecting social connections and social activities (Sun et al 2009).…”

“…Thereby, they did not take into account how various technologies could be utilized to improve elderly care processes. As a result, the pilot projects failed to move toward mainstream deployment, and home care services were still based almost fully on face-to-face interactions (Aanesen et al 2011, Eberhardt et al 2010. Consequently, there was a clear need to study how technology providers and elderly care organizations could jointly develop information and communication technology (ICT)-based innovations that could be effectively integrated with complex care processes during the development phase.…”