Beyond the technology adoption: Technology readiness effects on post-adoption behavior

How Individual Technology Propensities and Organizational Culture Influence B2B Customers Behavioral Intention to Use Digital Services at Work?

“…Lam, Chiang and Parasuraman [17] tested how the four dimensions of technology readiness influenced consumers' use of the Internet, and found that optimism and innovativeness positively influenced the personal use of the Internet, while the effect of insecurity was negative and the effect of discomfort was statistically not significant. Son and Han [32] focused on the effect of technology readiness on consumer's post adoption usage behavior, and found that consumers with high levels of optimism and innovativeness were likely to use innovative functions of technology more variously and frequently. In contrast, those who were highly ranked in the discomfort dimension were likely to employ basic functions more frequently [32].…”

“…Son and Han [32] focused on the effect of technology readiness on consumer's post adoption usage behavior, and found that consumers with high levels of optimism and innovativeness were likely to use innovative functions of technology more variously and frequently. In contrast, those who were highly ranked in the discomfort dimension were likely to employ basic functions more frequently [32].…”

The Moderating Effects of Perceived Use and Perceived Risk in Online Shopping

“…For instance, Son and Han (2011) indicate that the controllability is a very important criteria for the establishment of a psychological connection, and that it tends to pose less inclination to worry about possible negative outcomes. Here, the subjective uncertainty of the outcomes and numerous inherent losses such as; injustices of pricing, violations of privacy, transmission of inaccurate information, unauthorized tracks of transactions and unauthorized uses of credit cards diminish the emotion-laden bond to online shopping medium (Read et al, 2011).…”

Compreensão Da Satisfação E Intenção De Continuidade De Uso Da Tecnologia Por Meio Do Índice De Prontidão Tecnológica

“…Não obstante, autores acreditam que a prontidão tecnológica influencia, além da satisfação, a intenção comportamental dos usuários (Lin & Hsieh, 2007), especialmente, a intenção de uso continuado (Chen, Chen & Chen, 2009;Son & Han, 2011). Bhattacherjee (2001) propõe, ao analisar estudos de aceitação da tecnologia, que a viabilidade de um SI em longo prazo e seu eventual sucesso depende da sua continuidade de uso mais do que seu primeiro uso.…”

“…Estudos internacionais, desenvolvidos sobre prontidão tecnológica, associam este aspecto à adoção de tecnologia de usuários de serviços de autoatendimento (Lin & Hsieh, 2005;Chan & Lin, 2009); comportamento pós-adoção da tecnologia e o efeito da prontidão tecnológica na intenção de uso contínuo (Son & Han, 2011); análise das dimensões de prontidão tecnológica nas fases de adoção e uso da Internet (Lam, Chiang & Parasuraman, 2008); proposta de um modelo que incorpora a auto identidade global e a auto regulação na predição de tecnologia (Westjohn & Arnold, 2009); integração da prontidão tecnológica com o modelo de aceitação de tecnologia -TAM (Lin, Shih & Sher, 2007), entre outros.…”