Biometric Authentication on iPhone and Android: Usability, Perceptions, and Influences on Adoption

Bhagavatula, Rasekhar; Ur, Blase; Iacovino, Kevin; Kywe, Su Mon; Cranor, Lorrie Faith; Savvides, Marios

doi:10.14722/usec.2015.23003

Cited by 99 publications

(55 citation statements)

References 22 publications

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“…One of the areas where there has been a significant increase in the ubiquity of biometrics is in our own personal devices, with fingerprint recognition being very much a standard feature on a modern smartphone or tablet. Bhagavatula et al [17] conducted a lab study and survey to determine the usability of smartphone specific biometrics (e.g., fingerprint and facial recognition). Their work highlighted that the majority of users actually preferred the use of fingerprint unlock over facial recognition or the use of a PIN.…”

Section: Related Workmentioning

confidence: 99%

The language of biometrics: Analysing public perceptions

Buckley

Nurse

2019

Journal of Information Security and Applications

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There is an increasing shift in technology towards biometric solutions, but one of the biggest barriers to widespread use is the acceptance by the users. In this paper we investigate the understanding, awareness and acceptance of biometrics by the general public. The primary research method was a survey, which had 282 respondents, designed to gauge public opinion around biometrics. Additionally, qualitative data was captured in the form of the participants' definition of the term biometrics. We applied thematic analysis as well as an automated Word Vector analysis to this data to provide a deeper insight into the perceptions and understanding of the term. Our results demonstrate that while there is generally a reasonable level of understanding of what biometrics are, this is typically limited to the techniques that are most familiar to participants (e.g., fingerprints or facial recognition). Most notably individuals' awareness overlooks emerging areas such as behavioural biometrics (e.g., gait). This was also apparent when we compared participants' views to definitions provided by official, published sources (e.g., ISO, NIST, OED, DHS). Overall, this article provides unique insight into the perceptions and understanding of biometrics as well as areas where users may lack knowledge on biometric applications.

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Section: Related Workmentioning

confidence: 99%

The language of biometrics: Analysing public perceptions

Buckley

Nurse

2019

Journal of Information Security and Applications

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“…For instance, Bhagavatula et al 31 identified system reliability issues in popular smartphone devices' biometric technology. In general, biometric authentication methods are rarely used in online banking systems as a result of high cost and difficulty of use for people living with disabilities.…”

Section: Related Workmentioning

confidence: 99%

System usability scale evaluation of online banking services: A South African study

Mujinga¹,

Eloff²,

Kroeze³

2018

S. Afr. J. Sci.

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HOW TO CITE:Mujinga M, Eloff MM, Kroeze JH. System usability scale evaluation of online banking service: A South African study. S Afr J Sci. 2018;114(3/4) Online banking is a critical service offered by financial institutions to their clientele to facilitate easier and faster access to financial services and transactions. Banks currently spend huge amounts of money on development and maintenance of websites and backend systems that offer online banking facilities to clients. Here we address the effect of moderating factors on online banking usability assessment in South Africa. Using statistical analysis techniques that included t-tests, ANOVA and correlation, we investigated whether there are statistically significant mean differences in system usability scale (SUS) scores based on a variety of moderating factors in South Africa. Findings based on a sample of 540 respondents show that SUS scores differ significantly based on factors such as age, experience and income, whereas factors such as gender, use frequency and employment did not affect the mean SUS scores. Given the individual SUS scores for a variety of users based on different demographics, the financial institutions might improve service usability to target specific user groups and realise their return on investment in digital banking channels. Therefore improving service usability might go a long way in encouraging online banking adoption in South Africa. Significance:• The overall assessment of online banking service by users based on a SUS measurement tool was investigated.• The effect of moderating variables on the mean SUS scores of different user groups was established.• An insight into areas of improvement with regard to usability based on demographic information of users is provided.

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“…This is mainly due to its adoption by smartphone vendors on the market [65]. On the other hand, it is not recommended to be utilized as a standalone authentication method [66].…”

Section: Mul�-factor Authen�ca�onmentioning

confidence: 99%

Multi-Factor Authentication: A Survey

et al. 2018

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Today, digitalization decisively penetrates all the sides of the modern society. One of the key enablers to maintain this process secure is authentication. It covers many different areas of a hyper-connected world, including online payments, communications, access right management, etc. This work sheds light on the evolution of authentication systems towards Multi-Factor Authentication (MFA) starting from Single-Factor Authentication (SFA) and through Two-Factor Authentication (2FA). Particularly, MFA is expected to be utilized for human-to-everything interactions by enabling fast, user-friendly, and reliable authentication when accessing a service. This paper surveys the already available and emerging sensors (factor providers) that allow for authenticating a user with the system directly or by involving the cloud. The corresponding challenges from the user as well as the service provider perspective are also reviewed. The MFA system based on reversed Lagrange polynomial within Shamir's Secret Sharing (SSS) scheme is further proposed to enable more flexible authentication. This solution covers the cases of authenticating the user even if some of the factors are mismatched or absent. Our framework allows for qualifying the missing factors by authenticating the user without disclosing sensitive biometric data to the verification entity. Finally, a vision of the future trends in MFA is discussed.

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Biometric Authentication on iPhone and Android: Usability, Perceptions, and Influences on Adoption

Cited by 99 publications

References 22 publications

The language of biometrics: Analysing public perceptions

The language of biometrics: Analysing public perceptions

System usability scale evaluation of online banking services: A South African study

Multi-Factor Authentication: A Survey

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