Bottlenecks Identification - Airport Security Checkpoint Process Optimization based on the GSPN theory

Abstract

Customers satisfaction degree is critical to airlines. Therefore, it is significant for airlines to provide a positive flying experience for passengers by minimizing the time they spend waiting in line at an airport security checkpoint. The key of this problem is to identify the bottlenecks of the airport security process. Based on the Generalized Stochastic Petri Net (GSPN) theory, this article build the bottlenecks identification model to achieve this goal.