BPM Capability Configuration in Times of Crises: How to Adapt Processes When the Virus Strikes?

Abstract

With the impact of the Covid-19 pandemic, multiple organizations are experiencing cuts and changes in existing business concepts and face the challenge of adapting to the new circumstances. This short paper discusses preliminary results of a mixed methods based study on business process management capabilities. Using an existing BPM capability framework, we aim to show which configuration of BPM capabilities facilitates organizational survival and processual sustainment during crisis and contribute to both BPM theory and practice.