Bridging the gap: grounded theory method, theory development, and sustainable tourism research

Stumpf, Tyler S.; Sandstrom, Jennifer; Swanger, Nancy

doi:10.1080/09669582.2016.1149183

Cited by 37 publications

(26 citation statements)

References 97 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…It usually applies to qualitative research and solving micro problems in social sciences [66]. The original desire of GT was to bridge the gap between theoretically uninformed empirical research and empirically uninformed theory [67]. Generally, a study using GT is likely to begin with a question on practical problems rather than with theoretical hypotheses and concludes concepts and categories through analysis on the collected original data.…”

Section: Grounded Theorymentioning

confidence: 99%

“…In tourism science studies, the qualitative analysis method in the GT is widely applied, especially in analyzing causes and extracting theoretical dimensions and the main category. A number of examples of tourism and hospitality studies that employed GT in recent years have been shown in literature [67,[71][72][73]. The GT is adopted in this paper, for it caters for the exploratory research herein and breaks the limitations of optimistic research where the collected data and conclusion of theoretical scope are subject to experiential perspectives or pre-assumed theoretical models.…”

Section: Grounded Theorymentioning

confidence: 99%

See 1 more Smart Citation

Exploring the Determinants of Hot Spring Tourism Customer Satisfaction: Causal Relationships Analysis Using ISM

Chen

Cheng

et al. 2019

Sustainability

View full text Add to dashboard Cite

To stand out in the hot spring tourism industry, customer satisfaction has become the crucial issue for competitiveness. A company cannot implement several customer satisfaction improvement practices altogether with limited resources. Researchers advocate that companies should evaluate the relationships among success factors and explore determinants for their improvement implementation. However, such a relationship evaluation has not yet been adequately performed. This paper intends to explore the determinants for improving hot spring customer satisfaction. Adopting grounded theory (GT) and using data collected from websites, Ctrip and Qunar, the first 12 key factors for customer satisfaction were identified. Then, their interrelationships were assessed by 15 experts, and interpretive structural modeling (ISM) was employed to analyze the interrelationships and the driving and dependence power among key factors. The results show that "Environment Quality", "Special Resource", "Convenience", "Food", Service Quality", and "Facilities" were the decisive factors affecting customer satisfaction. The findings offer important implications for hot spring management and practice. The contribution of this study is using a novel approach to establish a hierarchical structural model for comprehensive understanding of factor relationships that influence hot spring tourists' satisfaction and to explore decisive factors which can help hot spring practitioners to better plan and design effective improvement strategies to attract potential new consumers and retain their current consumers, especially with limited resources.2 of 20 management, and the rating of "hot springs towns" [4]. However, the market of hot spring resorts is gradually becoming more saturated with more intense competition. Consequently, it becomes difficult for the management to distinguish their operations from other market participants in order to increase or maintain their market share if they do not strategically change or improve.Applicable to both tourism and leisure activities, hot spring resources are not only viewed as a large steaming pool and a "health spa"; instead, they have become cultural carriers for fitness, relaxation, and leisure tourism [5]. Compared with those of sightseeing tours, consumers of hot spring tourism demand higher satisfaction. Delivering superior customer value and satisfaction is crucial to a destination's competitive edge [6]. In the largest contemporary service industry, one of the greatest challenges encountered by management is to deliver and maintain customer satisfaction [7,8]. Contemporary tourists want to have a unique experience and are no longer interested in purchasing a standardized product/service; therefore, to meet the new demands, tourist destinations must assign top priority to achieving tourist satisfaction [9]. On the other hand, with the development of the Internet and social networks, it is easier to transfer customers, and it is more difficult to maintain customer loyalty. Keeping high customer satisfacti...

show abstract

Section: Grounded Theorymentioning

confidence: 99%

Section: Grounded Theorymentioning

confidence: 99%

Exploring the Determinants of Hot Spring Tourism Customer Satisfaction: Causal Relationships Analysis Using ISM

Chen

Cheng

et al. 2019

Sustainability

View full text Add to dashboard Cite

show abstract

“…Tourism is an activity based on geographical movements between host regions and source regions worldwide, connecting different countries and regions as a whole (Pomering, Noble, & Johnson, 2011; Weaver, ). This means that sustainable tourism resides in the earth‐based context to a greater extent than sustainable development (Stumpf et al, ). The interaction of local communities and global tourists requires and may, in turn, facilitate a more worldwide common ideology of continuity and need for tourism growth.…”

Section: Precising and Theoretical Definition Of Sustainable Tourismmentioning

confidence: 99%

Section: Precising and Theoretical Definition Of Sustainable Tourismmentioning

confidence: 99%

“…Some have adopted the definition of the UNEP and UNWTO (2005, pp. 11-12), "Tourism that takes full account of its current and future economic, social and environmental impacts, addressing the needs of visitors, the industry, and the environment and host communities," which is still criticized as vague and biased (Stumpf, Sandstrom, & Swanger, 2016). As such, some policymakers and other stakeholders remain doubtful regarding the actual effectiveness of its implementation (Bramwell & Lane, 2014;Jafari, 2001;Ryan, 2005).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

A modernism‐based interpretation of sustainable tourism

Zhang

Chan

2019

Journal of Tourism Research

View full text Add to dashboard Cite

To promote knowledge creation and transfer, this study adopts a modernism‐based interpretation to reduce the conceptual vagueness and the terminological confusion of sustainable tourism. On the basis of the intensional definition techniques, namely, etymology and genus‐and‐differentia, the precising and theoretical definition of sustainable tourism was constructed. Specifically, sustainable tourism was identified as a resource‐concerned tourism development ethic with human needs for growth, ideology for continuity, and global context as main constructs. This conceptual framework levels up sustainable tourism as a tourism development concern rather than a specific tourism form, thereby contributing to consistent communication in both academia and practices.

show abstract

The State of Qualitative Research Methods in Tourism and Hospitality

Goolaup,

Nunkoo

2024

The Wiley Blackwell Companion to Tourism

View full text Add to dashboard Cite

Bridging the gap: grounded theory method, theory development, and sustainable tourism research

Cited by 37 publications

References 97 publications

Exploring the Determinants of Hot Spring Tourism Customer Satisfaction: Causal Relationships Analysis Using ISM

Exploring the Determinants of Hot Spring Tourism Customer Satisfaction: Causal Relationships Analysis Using ISM

A modernism‐based interpretation of sustainable tourism

The State of Qualitative Research Methods in Tourism and Hospitality

Contact Info

Product

Resources

About