Bridging the Gap: Human and AI Interpersonal Communication Capacities for Veterinary Care Management

Abstract

This study investigates the impact of ChatGPT, an Artificial Intelligence (AI) platform, on interpersonal communication in the context of Veterinary Service. First, it compares the solutions and knowledge provided by ChatGPT with those of Communication Science students. And then, content analysis is employed to categorize the data collected from both sources. The study aims to shed light on the application of ChatGPT in Communication Science research and provide insights into future challenges and prospects for Veterinary Services. It emphasizes the need for Veterinary Services to adopt a comprehensive communication strategy that bridges the digital divide and fosters meaningful connections. Despite several challenges, integrating digital and traditional communication practices is seen as a pathway for enhancing patient satisfaction.