2011
DOI: 10.7790/tja.v61i4.240
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Broadband transformation through improved support systems

Abstract: The poor Quality of Service experienced by almost 200,000 consumers using Australian telecommunications services over the past year was starkly highlighted shortly before this November 2011 edition of TJA was 'put to press'.The Telecommunications Industry Ombudsman's 2011 Annual Report, released on 7 November, revealed that the TIO had received 197,662 new customer complaints in 2010-11 -an astonishing 18% more than in the previous, equally shocking, year.The TIO Report 'attributes the rise to mobile phone ser… Show more

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