2005
DOI: 10.1108/14637150510578737
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Building an enterprise process view using cognitive mapping

Abstract: Purpose -This article offers an approach to building a high-level business process view of the enterprise, based on cognitive mapping techniques and the principles of modularity. Design/methodology/approach -A case study illustrates how these maps can be used in action learning and executive leadership development programs as a means of aligning enterprise leadership by implementing a cross-functional process view from the top down.Findings -This enterprise map shows both the customers' and the business's proc… Show more

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Cited by 14 publications
(10 citation statements)
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“…Particular attention is given to the use of a cognitive approach to business process management, the construction of cognitive models, which is reflected in the works of such scientists as: M. Makarov [10], Lanlan Cao, Jyoti Navare, Zhongqi Jin [7], Kevin McCormack, Nancy Rauseo [5].…”
Section: Literature Reviewmentioning
confidence: 99%
See 1 more Smart Citation
“…Particular attention is given to the use of a cognitive approach to business process management, the construction of cognitive models, which is reflected in the works of such scientists as: M. Makarov [10], Lanlan Cao, Jyoti Navare, Zhongqi Jin [7], Kevin McCormack, Nancy Rauseo [5].…”
Section: Literature Reviewmentioning
confidence: 99%
“…The purpose of building a cognitive model is to generate and test hypotheses about the functional structure of the observed situation to obtain a functional structure that can explain the development of this situation by predicting and interpreting qualitative forecasts of the situation (solving the direct problem "what if ..."), obtaining situation management tips and tricks (solving the -what it takes to…‖ solution). Then, based on multicriteria selection, a set of favorable scenarios, ranked by rank, is determined [5,10].…”
Section: Specific Principles Of Digitalizationmentioning
confidence: 99%
“…Many methodologies have been developed to support representation of the detailed flow of products and information for example BPMN[2], COMET[3],or IDEF[4]. Whilst these representations and methods can generate output of great value, they have been considered complex and difficult to interpret when viewed at an enterprise level (Fulscher & Powell, 1999;McCormak & Rauseo, 2005). Furthermore such tools fail to adequately capture the complex interdependence of customer and provider and the interactive nature of service value delivery.…”
Section: Visual Representations Of Organizational Phenomenamentioning
confidence: 99%
“…However there is a general understanding among participants on how things are done in these 'invisible processes' (Senge, 1994). The visualisation of processes takes place when processes are re-engineered or automated (McCormac & Rauseo, 2005). Syntactic Level -Presents processes getting visualised into models such as workflow models, object model, organisational chart, etc.…”
Section: Paradigm Of Process Automationmentioning
confidence: 99%